WithCoverage is an insurance and risk management company serving growing businesses through a combination of technology and specialist advice. Its platform brings policy records, claims, certificates of insurance, billing, and risk planning into one place, while AI-assisted policy analysis and a team of insurance professionals and attorneys help customers identify coverage needs and manage risks as their operations expand. WithCoverage’s approach is designed to give finance and operations teams clearer oversight, more proactive claims support, and a more efficient alternative to traditional brokerage services.
Commercial Insurance Claims Manager — United States Remote
Lead end-to-end commercial insurance claims for WithCoverage, an AI-powered risk management company. Oversee adjusters, client reviews, claims procedures, and renewal insights.
Description
- Manage assigned commercial claims from intake through carrier reporting, adjuster coordination, reserves, and resolution discussions.
- Lead kickoff calls for new clients and monthly claims reviews for existing accounts.
- Create standard operating procedures, reporting processes, and materials for employees.
- Act as the primary client contact for incidents such as slip-and-fall claims and product recalls.
- Drive carriers, third-party administrators, and defense counsel toward claim resolution.
- Apply loss analysis and claims history to renewal positioning and new-business efforts with the growth team.
- Report to the Head of Claims.
- Complete account handoffs, client kickoff calls, claims procedures, and dependable client support within the first 90 days.
Requirements
- At least five years managing commercial insurance claims, preferably with a brokerage or carrier.
- Demonstrated end-to-end claims experience spanning intake, carrier reporting, adjuster follow-up, reserves, and resolution.
- Sound judgment and a clear understanding of when escalation is needed.
- Strong ability to build client relationships and establish trust.
- Experience leading client meetings, including kickoffs and claims reviews.
- Ability to create SOPs, reporting processes, and training materials from the ground up.
- Comfort serving as the primary contact during urgent or high-pressure claims.
- Persistence in driving carriers, TPAs, and defense counsel toward resolution.
- Ability to translate claims data into insights for renewals and new business.
- Excellent communication and organizational skills.
Benefits
- Competitive compensation with equity.
- Comprehensive medical, dental, vision, life, and disability benefits.
- Pre-tax FSA, HSA, dependent-care FSA, and commuter savings accounts.
- Human Interest 401(k) plan.
- Flexible time off.
- Sick leave.
- Family and medical leave.
- Major national holidays.
- Curated in-office employee experience.
- Collaborative, transparent, and enjoyable workplace culture.
- Internal promotion and career development opportunities.
- Additional variable compensation, including quota-based incentives where applicable.