Travelers is an insurance company serving individuals and businesses with coverage supported by specialty expertise, risk control, underwriting, technology and analytics, and sales teams. Its work centers on helping customers prepare for uncertainty while developing new approaches to insurance and planning for future risks. Travelers also highlights community involvement, diversity, sustainability, continuous learning, and professional growth across its operations in the United States, Canada, and Europe. Its career opportunities span roles for experienced professionals and emerging talent.
Claim Operations Specialist – Travelers, Hartford
Support Travelers’ property and casualty claims with customer service, payments, records, reporting, and financial controls. This hybrid Hartford role works alongside claim professionals to help resolve claims promptly.
United States
Connecticut$45,400 – $74,900 / year
HybridFull-timeJuniorNo degree requiredEnglish RequiredOperationsDescription
- Handle customer service for the claims department.
- Direct callers to the appropriate department.
- Respond to questions about claim status and payments.
- Work with claim professionals to support timely claim resolution.
- Maintain claim files, request reports and records, and review medical bills, correspondence, and wage statements.
- Prepare claim documents for legal and medical review.
- Report and assign claims, and move closed files to and from off-site storage.
- Receive, sort, scan, upload, and process incoming and outgoing mail.
- Order, receive, and distribute supplies and equipment.
- Process and issue claim payments, vendor invoices, attorney expenses, and medical processing fees.
- Record and process returned or voided checks and credits.
- Prepare, generate, and review operational, line-of-business, and financial reports.
- Correct data discrepancies and record work in the appropriate systems.
- Complete financial controls, reconciliations, assessments, and data entry.
- Take on other duties as assigned.
Requirements
- High school diploma or GED.
- At least one year of service-related work experience or a bachelor’s degree.
- Experience with Microsoft Office, email, web-enabled applications, and database software.
- Ability to analyze and compare information, identify issues, and consider alternative solutions.
- Verbal and written communication skills.
- Sound judgment and decision-making ability.
- Ability to build and maintain productive working relationships.
- May occasionally need to lift items weighing up to 20 pounds.
Benefits
- Health insurance for employees and eligible family members beginning on the first day of employment.
- Dollar-for-dollar 401(k) match on the first 5% of eligible pay, subject to an annual maximum.
- Paying it Forward Savings Program contributions to a 401(k) account for employees with student loan debt.
- Pension plan fully funded by Travelers.
- At least 20 days of paid time off annually.
- Nine paid company holidays.
- Wellness program offering tools, discounts, resources, caregiving support, free professional counseling, and health coaching.
- Matching Gift and Volunteer Rewards program.