The Nursing and Midwifery Council
The Nursing and Midwifery Council
The Nursing and Midwifery Council is an independent healthcare regulator and non-profit organisation responsible for setting professional standards for nurses, midwives, and nursing associates. Its work supports safe, effective, and compassionate care by overseeing the professional practice of more than 808,000 registered healthcare professionals. As an employer, the Council brings together teams working across regulation, professional standards, policy, education, and organisational support to strengthen public confidence in nursing and midwifery.

Case Examiner Extensions Coordinator (Hybrid, London)

Coordinate professional regulation case administration for the Nursing and Midwifery Council. Manage extension requests, case correspondence, register updates, and workflow progression for Case Examiners.

Description

  • Coordinate end-to-end support for the extensions mailbox service
  • Organise and triage extension and submission requests
  • Respond professionally and promptly to queries, requests, and submissions
  • Assist Case Examiners while collaborating with the business manager, coordination team, and administration team
  • Prepare and issue customer updates and Case Examiner decision letters through secure email
  • Distribute decision letters, recommendations, and further-investigation communications
  • Maintain accurate updates to the NMC register
  • Move cases forward within the case management system
  • Provide case management and drafting support when required
  • Contribute to responsive customer care and timely case resolution

Requirements

  • Communicate clearly and effectively
  • Manage and sequence your own workload
  • Bring experience working in an office and contributing within a team
  • Work confidently with people across a broad range of roles and seniority levels
  • Understand the importance of constructive engagement with key stakeholders
  • Maintain a focused, results-oriented approach
  • Take initiative and apply practical problem-solving to assigned work
  • Demonstrate strong IT proficiency
  • Work with meticulous accuracy and attention to detail
  • Collaborate effectively in a demanding, fast-moving team environment
  • Complete all required pre-employment checks successfully
  • Be prepared for potential DBS and additional vetting checks in the future

Benefits

  • Move between teams as operational priorities require, with flexibility in the role
  • Work a hybrid pattern, attending the office two days each week and working remotely for the remainder
  • Receive an annual review of your salary
  • Benefit from a progressive pay framework
  • Access reasonable adjustments throughout recruitment
  • Take 30 days of annual leave
  • Receive enhanced pension support through a scheme offering an 8% standard employer contribution, rising to 14% with optional employee contributions
  • Receive life insurance worth four times your current salary
  • Access enhanced maternity and paternity leave
  • Use a 24-hour employee assistance service
  • Participate in the Cycle to Work Scheme
  • Access Perkbox membership
  • Use the subsidised restaurant at the Portland Place office
  • Apply for season ticket loans

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