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Arrow Components
Arrow Components
ConsultingLogisticsManufacturing
Arrow Components operates arrow.com, the e-commerce marketplace of Arrow Electronics. The platform serves electrical engineers and technology businesses with a broad selection of electronic components, along with datasheets, reference designs, and free design tools to support product development. As part of Arrow Electronics, the company connects technology manufacturers and service providers with customers seeking practical solutions for engineering, manufacturing, and business needs.
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Business Process Manager, Salesforce

Lead Salesforce product ownership and administration at Arrow, aligning business needs with platform improvements and enterprise processes. The role spans Agile delivery, integrations, user adoption, release support, and process optimization.

USUnited StatesALAlabamaAZArizonaCACaliforniaCOColoradoCTConnecticutFLFloridaILIllinoisIAIowaKSKansasKYKentuckyLALouisianaMEMaineMDMarylandMAMassachusettsMIMichiganMNMinnesotaMSMississippiMOMissouriMTMontanaNENebraskaNVNevadaNHNew HampshireNJNew JerseyNMNew MexicoNYNew YorkNCNorth CarolinaNDNorth DakotaOHOhioOKOklahomaOROregonPAPennsylvaniaRIRhode IslandSCSouth CarolinaSDSouth DakotaTNTennesseeTXTexasUTUtahVTVermontVAVirginiaWAWashingtonWVWest VirginiaWIWisconsinWYWyoming
$87,900 – $120,120 / year
HybridFull-timeMiddleSeniorEnglish RequiredBusiness Operations
CloudERPOracleSFDCVisualforce

Description

  • Act as the main point of coordination for business stakeholders, IT, Salesforce delivery teams, and leadership.
  • Own and prioritize Salesforce product backlogs.
  • Set and communicate the product vision, roadmap, and priorities.
  • Translate business needs into epics, features, user stories, and acceptance criteria.
  • Run sprint planning, backlog refinement, demos, retrospectives, and stakeholder reviews.
  • Work with business leaders to find opportunities for automation and process improvement.
  • Promote platform capabilities that improve customer, partner, and employee experiences.
  • Oversee Salesforce support, enhancement requests, release checks, and user adoption efforts.
  • Lead requirements and solution discussions, UAT, release validation, and post-launch support for medium and large initiatives.
  • Assess and recommend platform configuration, automation, integration, and process improvements.
  • Help set priorities and coordinate dependencies across business, technical, and vendor teams.
  • Administer Salesforce environments day to day.
  • Build and support declarative Salesforce solutions, including Flows, approval processes, validation rules, record types, custom objects, page layouts, reports, dashboards, and permission models.
  • Maintain data quality, governance, platform adoption, and compliance.
  • Support connections between Salesforce, ArrowSphere, Power BI, ERP, and other business applications.
  • Handle daily support cases and enhancement requests.
  • Coordinate issue investigation and resolution.
  • Administer users, profiles, permission sets, role hierarchies, sharing rules, and application security.
  • Administer and support Salesforce Experience Cloud.
  • Help plan releases, validate deployments, and prepare Salesforce and ArrowSphere platforms for production.
  • Act as the functional expert for Salesforce, platform enhancements, partner onboarding, subscription lifecycle improvements, and operational process optimization.
  • Design, maintain, and implement business processes using Arrow’s processes, systems, and improvement methodology.
  • Improve alignment and connections across global processes.
  • Define and track end-to-end process metrics.
  • Lead process design, prioritization, and stakeholder alignment.
  • Validate business readiness for releases and deployments.
  • Support UAT planning and execution.

Requirements

  • Thorough knowledge and experience with product ownership, Agile/Scrum, and ECS business processes and applications.
  • Advanced Salesforce administration knowledge and experience.
  • At least five years supporting Salesforce platforms.
  • At least three years working as a product owner, business analyst, or business process manager.
  • Strong skills in gathering and documenting requirements.
  • Experience supporting platform integrations.
  • Technical support experience with Salesforce, Outlook add-ins, SalesLoft, Power BI, and other Salesforce organizations connected through SF-to-SF Connectors.
  • Salesforce administration experience with customized applications, user permissions, security settings, custom objects, and workflows.
  • Proficiency with Salesforce automation, including Flow Builder, approval processes, and declarative automation practices.
  • Strong Salesforce configuration and administration experience.
  • Working knowledge of Apex, Visualforce, Lightning components, and custom development methods is preferred.
  • Expertise in Salesforce data modeling for reports and dashboards.
  • Demonstrated expertise in Salesforce administration, data modeling, automation, security, and platform configuration.
  • Experience working with developers, architects, integration specialists, and business stakeholders on enterprise-scale solutions.
  • Strong skills in gathering and documenting requirements.
  • Experience integrating marketing data and systems such as Eloqua, ZoomInfo, and LinkedIn Sales Navigator.
  • Proficiency with Office 365 applications, including Excel, Word, PowerPoint, Outlook, and Teams.
  • Experience with internal ECS applications, including mWs, Oracle Ascent EBS (ERP), Power BI, ArrowSphere Marketplace, and MyBusiness.
  • Experience with Scrum and Agile methods.
  • Proficiency in JIRA for user stories, bugs, requirements, acceptance criteria, process flows, and functional requirements.
  • Product Owner certifications are a plus.
  • Ability to manage competing priorities and initiatives independently.
  • Typically, five to seven years of related experience with a four-year degree, three years with an advanced degree, or equivalent work experience.

Benefits

  • Medical, dental, and vision insurance.
  • 401(k) with matching contributions.
  • Short-term and long-term disability insurance.
  • Health Savings Account (HSA) and Health Reimbursement Account (HRA) options.
  • Paid time off, including sick leave, holidays, and vacation.
  • Tuition reimbursement.
  • Growth opportunities.
  • Competitive financial compensation.
  • Comprehensive benefits package.

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