FRONTLINE CALL CENTER
FRONTLINE CALL CENTER
201 – 500 Employees
Founded in 2012, FRONTLINE CALL CENTER is a call center company with a team of approximately 201–500 employees.

Bilingual Spanish Customer Service Representative

Provide bilingual customer support to people seeking emergency shelter and resources. This full-time remote call center role includes training and detailed computer and internet setup requirements.

Description

  • Connect people with emergency shelter and resources
  • Provide customer service remotely from home
  • Complete orientation and training
  • Show computer setup and internet specifications during the interview
  • Submit screenshots confirming Windows 11, internet speed, RAM, and a wired Ethernet connection

Requirements

  • Speak and write fluently in both Spanish and English
  • Have call center or customer service experience
  • Be comfortable navigating multiple systems
  • Attend all orientation and training sessions
  • Have open availability, including weekends
  • Use a Windows 11 PC; Macs and Chromebooks are not accepted
  • Have dual monitors
  • Use a recent-generation Intel i5, i7, or i9 processor, or AMD Ryzen 5, 7, or 9 processor
  • Have at least 16 GB of RAM, with 12 GB usable
  • Maintain CPU utilization at or below 50%
  • Use a computer with an Ethernet (RJ-45) port
  • Use a wired Ethernet internet connection; Wi-Fi is not accepted
  • Have download speed of at least 20 Mbps
  • Have upload speed of at least 10 Mbps
  • Have ping of 20 ms or less
  • Use a camera-enabled computer that supports screen sharing for interview verification
  • Be available 24/7

Related Jobs