Bilingual Spanish Customer Service Representative
Provide bilingual customer support to people seeking emergency shelter and resources. This full-time remote call center role includes training and detailed computer and internet setup requirements.
Сипаттама
- Connect people with emergency shelter and resources
- Provide customer service remotely from home
- Complete orientation and training
- Show computer setup and internet specifications during the interview
- Submit screenshots confirming Windows 11, internet speed, RAM, and a wired Ethernet connection
Талаптар
- Speak and write fluently in both Spanish and English
- Have call center or customer service experience
- Be comfortable navigating multiple systems
- Attend all orientation and training sessions
- Have open availability, including weekends
- Use a Windows 11 PC; Macs and Chromebooks are not accepted
- Have dual monitors
- Use a recent-generation Intel i5, i7, or i9 processor, or AMD Ryzen 5, 7, or 9 processor
- Have at least 16 GB of RAM, with 12 GB usable
- Maintain CPU utilization at or below 50%
- Use a computer with an Ethernet (RJ-45) port
- Use a wired Ethernet internet connection; Wi-Fi is not accepted
- Have download speed of at least 20 Mbps
- Have upload speed of at least 10 Mbps
- Have ping of 20 ms or less
- Use a camera-enabled computer that supports screen sharing for interview verification
- Be available 24/7