Diebold Nixdorf

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Diebold Nixdorf develops technology for banks, retailers, and grocers, helping them modernize customer experiences and day-to-day operations. Its portfolio includes scalable, AI-enabled solutions, support platforms, and services designed to respond to changing demands across financial services and retail. The company also emphasizes sustainability and broader access to financial services through more efficient, environmentally conscious technology.

Company Jobs

Associate Field Service Technician - Ecuador (Remote)

Install, repair, and maintain Diebold Nixdorf hardware and software while supporting customers in the field. Provide customer training and technical assistance for banking and retail solutions.

5 days ago

Ecuador Remote Full-time Junior Middle No degree required Spanish Required Field Engineer

Description

Install, troubleshoot, and maintain product hardware, software, and components, primarily at customer sites
Perform scheduled inspections, cleaning, and other service activities
Complete minor product repairs within the assigned territory
Inspect products to confirm proper operation, resolving issues or escalating them according to established procedures
Schedule service appointments and complete all required documentation
Work with customers to ensure service satisfaction and understanding of product functionality
Learn and follow field service technician practices and procedures
Use diagnostic tools to troubleshoot issues through detailed analysis of hardware and software failures
Perform component-level hardware repairs
Clean and adjust mechanical components
Configure and install applicable software
Complete routine preventive maintenance checks according to documented procedures
Replenish consumables as instructed
Install, relocate, add, change, and remove hardware and software products
Instruct and train customers on the use and operation of installed hardware and software
Support implementation of measures to achieve agreed KPIs
Assist with special projects as assigned

Requirements

Education or equivalent work experience is required
At least 1–2 years of relevant experience, or an equivalent combination of education and field service experience
Strong written and verbal communication skills
A valid driver’s license and driving record that meet Diebold Nixdorf fleet requirements

Benefits

Diebold Nixdorf is an equal opportunity employer that values diversity
Regular hardware and software training is provided through on-the-job, classroom, and web-based programs

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Associate Field Service Technician - Ecuador (Remote)

Install, repair, and maintain Diebold Nixdorf hardware and software while supporting customers in the field. Provide customer training and technical assistance for banking and retail solutions.

Description

Requirements

Benefits

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