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Phoenix Ecommerce Technologies
Phoenix Ecommerce Technologies
11 – 50 Employees
eCommerceFintechSaaS
Phoenix Ecommerce Technologies develops ecommerce infrastructure and payment technology for high-volume direct-to-consumer merchants. Its platform combines a headless, no-code checkout and funnel builder with AI-assisted decline recovery, payment routing, tokenized vaulting, subscription and billing tools, and analytics. The company focuses on helping subscription and direct-response brands manage payments, support wallet-based checkout through Apple Pay and Google Pay, work with multiple processors, and improve conversion, authorization, and customer retention.
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AI-Native Chief of Staff (Remote, United States)

Serve as the CEO’s operational force multiplier at Phoenix Ecommerce Technologies, an autonomous commerce platform for DTC founders. Build AI agents and automations while driving research, partnerships, and cross-functional execution.

USUnited StatesRemoteFull-timeLeadEnglish RequiredChief of Staff

Description

  • Operate the CEO’s workflow across follow-through, research, special projects, and communication between departments.
  • Help produce the weekly Companywide Alignment memo by gathering department updates and drafting content from meetings.
  • Maintain action items, owners, deadlines, and confirmations; remove blockers and escalate delayed work.
  • Lead market and go-to-market research covering market sizing, competitor analysis, platform evaluation, and merchant research.
  • Participate in partnership discussions, assess strategic fit, and manage approved partnerships from legal review through launch.
  • Coordinate product, engineering, client success, marketing, and other teams to launch partnerships.
  • Support CEO-led merchant deals, converting commitments into effective onboarding, implementation, payments, campaigns, and merchant growth.
  • Own special projects from initial concept through live execution, often within days.
  • Create an internal Phoenix knowledge base from CRM data, documentation, roadmap details, and meeting transcripts.
  • Build and refine the CEO’s AI agent team, including context, decision rules, routing, and learning loops.
  • Coach department leaders to identify workflows and develop their own AI automations.
  • Assess proposed hires by decomposing roles into tasks and determining which work AI can perform before hiring.
  • Ensure necessary new hires begin with an AI-native approach.

Requirements

  • Demonstrated business judgment and commercial understanding.
  • Experience acting as a force multiplier across multiple business priorities.
  • Hands-on experience building and launching usable automations, agents, or internal tools.
  • Ability to identify the three most recent agent-based projects shipped and explain what each replaced.
  • Comfort learning through building and solving problems independently.
  • Strong research, analytical, and strategic thinking abilities.
  • Ability to deliver concise, accurate research memos within 48 hours using verified figures and named sources.
  • Fast, clear writing and strong communication skills.
  • Ability to work effectively with senior leaders, partner executives, and major merchants.
  • Ability to challenge department heads respectfully while maintaining accountability.
  • Recent experience succeeding in fast-moving, resource-constrained, high-intensity startups, or independently building something.
  • Willingness to work with high standards, urgency, pressure, and substantial ownership.
  • Living in South Florida or traveling there consistently is a significant advantage.
  • Experience operating a DTC or direct-response ecommerce business is a significant advantage.
  • Founder experience, early-stage outcome ownership, or chief of staff/founder’s office experience at a rapidly scaling startup is a significant advantage.

Benefits

  • Work closely with the founder and CEO, particularly if based in South Florida or able to travel there consistently.
  • Develop professionally through an apprenticeship with the CEO.
  • Potential to progress into leadership roles by taking ownership of outcomes.
  • Work in an environment centered on autonomy and ownership.
  • Gain exposure to company-wide strategy, operations, partnerships, go-to-market, and executive decisions.
  • Use modern AI tools and create AI-native automations, agents, and internal tools.
  • Join a mission-focused, performance-driven culture.
  • Receive direct feedback in a merit-based environment.
  • Work remotely.

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