Phoenix Ecommerce Technologies dezvoltă infrastructură pentru comerț electronic și tehnologii de plată pentru comercianți cu volume mari din domeniul vânzărilor directe către consumatori. Platforma companiei combină un constructor headless, fără cod, pentru finalizarea comenzilor și pâlnii de vânzări cu recuperarea refuzurilor asistată de inteligență artificială, rutarea plăților, stocarea tokenurilor într-un seif securizat, instrumente pentru abonamente și facturare și funcții de analiză. Compania se concentrează pe sprijinirea brandurilor bazate pe abonamente și a celor cu vânzare directă în gestionarea plăților, susținerea plăților prin portofele precum Apple Pay și Google Pay, colaborarea cu mai mulți procesatori și îmbunătățirea conversiilor, autorizării și retenției clienților.
AI-Native Chief of Staff (Remote, United States)
Serve as the CEO’s operational force multiplier at Phoenix Ecommerce Technologies, an autonomous commerce platform for DTC founders. Build AI agents and automations while driving research, partnerships, and cross-functional execution.
Descriere
- Operate the CEO’s workflow across follow-through, research, special projects, and communication between departments.
- Help produce the weekly Companywide Alignment memo by gathering department updates and drafting content from meetings.
- Maintain action items, owners, deadlines, and confirmations; remove blockers and escalate delayed work.
- Lead market and go-to-market research covering market sizing, competitor analysis, platform evaluation, and merchant research.
- Participate in partnership discussions, assess strategic fit, and manage approved partnerships from legal review through launch.
- Coordinate product, engineering, client success, marketing, and other teams to launch partnerships.
- Support CEO-led merchant deals, converting commitments into effective onboarding, implementation, payments, campaigns, and merchant growth.
- Own special projects from initial concept through live execution, often within days.
- Create an internal Phoenix knowledge base from CRM data, documentation, roadmap details, and meeting transcripts.
- Build and refine the CEO’s AI agent team, including context, decision rules, routing, and learning loops.
- Coach department leaders to identify workflows and develop their own AI automations.
- Assess proposed hires by decomposing roles into tasks and determining which work AI can perform before hiring.
- Ensure necessary new hires begin with an AI-native approach.
Cerințe
- Demonstrated business judgment and commercial understanding.
- Experience acting as a force multiplier across multiple business priorities.
- Hands-on experience building and launching usable automations, agents, or internal tools.
- Ability to identify the three most recent agent-based projects shipped and explain what each replaced.
- Comfort learning through building and solving problems independently.
- Strong research, analytical, and strategic thinking abilities.
- Ability to deliver concise, accurate research memos within 48 hours using verified figures and named sources.
- Fast, clear writing and strong communication skills.
- Ability to work effectively with senior leaders, partner executives, and major merchants.
- Ability to challenge department heads respectfully while maintaining accountability.
- Recent experience succeeding in fast-moving, resource-constrained, high-intensity startups, or independently building something.
- Willingness to work with high standards, urgency, pressure, and substantial ownership.
- Living in South Florida or traveling there consistently is a significant advantage.
- Experience operating a DTC or direct-response ecommerce business is a significant advantage.
- Founder experience, early-stage outcome ownership, or chief of staff/founder’s office experience at a rapidly scaling startup is a significant advantage.
Beneficii
- Work closely with the founder and CEO, particularly if based in South Florida or able to travel there consistently.
- Develop professionally through an apprenticeship with the CEO.
- Potential to progress into leadership roles by taking ownership of outcomes.
- Work in an environment centered on autonomy and ownership.
- Gain exposure to company-wide strategy, operations, partnerships, go-to-market, and executive decisions.
- Use modern AI tools and create AI-native automations, agents, and internal tools.
- Join a mission-focused, performance-driven culture.
- Receive direct feedback in a merit-based environment.
- Work remotely.