Customer Support Agent (9-Month Contract)
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Support Phorest salon and medspa software customers by resolving technical and service queries. Troubleshoot issues, guide customers, and share feedback to help improve the product.
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O
OESL-Automotive is an independent global automotive supplier, spun out of Continental, that develops components and engineering services for vehicle manufacturers. Its portfolio covers fluid transfer, thermal management, emission reduction, and sealing and damping solutions for passenger and commercial vehicles across a range of drivetrains. The company’s engineering work supports lower emissions, battery range and vehicle uptime, as well as ride comfort and safety. OESL-Automotive works closely with customers to develop tailored solutions and operates across automotive manufacturing and B2B engineering.
Head of Sales, Volkswagen Group
Lead OESL-Automotive’s global Volkswagen Group sales strategy, negotiations, and growth. Manage the sales team and coordinate customer programs across the business.
विवरण
- Build the global Volkswagen Group relationship and turn customer strategy into commercial priorities and growth plans.
- Set customer and acquisition strategy, identify programs, opportunities, and portfolio gaps, and define actions.
- Oversee acquisitions and quotations from commercial planning and RFQs through proposal, negotiation, and award.
- Create negotiation strategies for quotations, annual pricing, contracts, expected price reductions, and spare parts; advance value-based selling.
- Coordinate customer requirements, standards, and commercial expectations across the organization.
- Lead commercial negotiations and handle customer contracts, claims, and escalations.
- Direct customer and business planning, including forecasts, budgets, sales plans, pricing, and margin improvement.
- Track market, competitor, and customer changes and recommend product portfolio and commercial direction.
- Build relationships with Volkswagen Group decision-makers and represent the customer internally.
- Lead the global Volkswagen Group sales team and coordinate with Product Management, Project Management, Quality, Operations, Finance, and other functions.
- Develop employees, encourage ownership and collaboration, and guide the team through change.
आवश्यकताएँ
- Bachelor’s degree or equivalent in engineering, business administration, B2B marketing, or a related discipline.
- At least eight years of experience in sales, engineering, and/or project management, including at least three years in a leadership position.
- Automotive industry experience is an advantage.
- More than five years managing global customer projects across the automotive product lifecycle.
- At least three years of leadership experience.
- Strong negotiation capability and experience shaping and executing complex negotiation strategies.
- Excellent commercial and financial acumen, especially in pricing, business planning, and the key P&L drivers of customer projects.
- Extensive knowledge of automotive markets, customer strategies, acquisition processes, and customer-specific standards and tools.
- Strong contract expertise and understanding of the legal implications of commercial agreements.
- Excellent communication and presentation skills, with confidence when engaging customer decision-makers.
- Strategic, customer-focused approach, with strong ownership and decision-making ability.
- Demonstrated success collaborating across functions, cultures, and regions in an international setting.
- Fluent German and very good English.
लाभ
- Corporate benefits program.
- Employee Assistance Program.
- Company pension plan with employer contributions.
- Employer contributions to capital-forming retirement benefits beginning in the seventh month.
- Christmas bonus.
- Vacation bonus.
- “Zukunftstage.”
- Professional development opportunities.
- Regular 37.5-hour working week.
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