Usercentrics
Usercentrics
201 – 500 कर्मचारी
SaaSअनुपालनविपणन
Usercentrics एक SaaS कंपनी है जो गोपनीयता अनुपालन, सहमति प्रबंधन और मार्केटिंग तकनीक में विशेषज्ञता रखती है। इसका प्लेटफ़ॉर्म व्यवसायों को वेबसाइटों, मोबाइल ऐप्स और कनेक्टेड टीवी पर सहमति एकत्र करने और उसका प्रबंधन करने, गोपनीयता नीतियाँ तैयार करने में सहायता देने तथा विज्ञापन और विश्लेषण भागीदारों तक सहमति-आधारित संकेत पहुँचाने में मदद करता है। Usercentrics सर्वर-साइड ट्रैकिंग क्षमताएँ और व्यावसायिक तथा उपभोक्ता डेटा तक पहुँच को नियंत्रित और ऑडिट करने के लिए MCP Manager नामक एक AI गवर्नेंस लेयर भी प्रदान करती है। 2017 में स्थापित यह कंपनी GDPR, CCPA और TCF जैसे नियमों का पालन करते हुए विश्वसनीय फर्स्ट-पार्टी डेटा प्रथाएँ विकसित करने वाले संगठनों की सेवा करती है।

Customer Support Specialist – Prague (Hybrid)

Support Usercentrics’ B2B self-service customers in a hybrid role in Prague. Handle Zendesk inquiries, platform guidance, customer feedback, and billing questions.

विवरण

  • Act as the main Zendesk contact for B2B self-service customers.
  • Respond to customer questions promptly and effectively.
  • Help customers navigate the platform, set up accounts, and get the most from their experience.
  • Coordinate with Customer Success, Technical Support, and Product teams.
  • Share customer insights and support ongoing improvements.
  • Develop self-service guides, knowledge base articles, and FAQs.
  • Improve processes across teams.
  • Turn customer feedback into clear, actionable feature requests.
  • Work with Finance to resolve billing discrepancies and questions about charges or invoices.

आवश्यकताएँ

  • At least two years in customer support, customer success, or a similar customer-facing role; B2B SaaS experience is preferred.
  • Strong communication skills.
  • Excellent spoken and written English.
  • Copywriting, advertising, or content marketing experience is an advantage.
  • Experience producing self-service guides, FAQs, or knowledge base content is an advantage.
  • Strong problem-solving ability.
  • Able to guide customers through a platform and give clear, useful answers.
  • A customer-first approach.
  • Experience with ticketing platforms such as Zendesk is an advantage.
  • Familiarity with CRM software such as Salesforce is an advantage.
  • Well organized, with careful attention to detail.
  • Able to handle competing priorities in a fast-paced setting.

लाभ

  • Join a rapidly growing, diverse international team.
  • Work in a positive, energetic, and inspiring culture.
  • Flexible working hours.
  • Hybrid work arrangement.
  • Workcation opportunities under company policy.
  • Regular team gatherings, in person or online.
  • Personal development budget.
  • Language courses related to your role.
  • Additional benefits vary by location.
  • An inclusive workplace with equal opportunities.
  • Accessibility accommodations are available during the application or interview process.

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