BNY
BNY
BNY je globalno podjetje za finančne storitve, osredotočeno na upravljanje, prenos in varovanje naložb. Z več kot 50 bilijoni dolarjev sredstev pod nadzorom in 240-letno zgodovino BNY podpira podjetja, skupnosti in posameznike z naložbenimi in finančnimi rešitvami. Med njegovimi strankami je več kot 90 % podjetij s seznama Fortune 100 in skoraj vse izmed 100 največjih bank na svetu, kar ustvarja priložnosti za strokovnjake, ki delajo na področju financ, fintecha, bančništva in povezanih tehnologij.

Senior Vice President, Client Processing Manager

Lead client processing teams and oversee account servicing, transaction processing, and escalated client issues at BNY. Develop staff, uphold service quality, and drive process improvements.

Opis

  • Lead a medium to large client processing team or several smaller teams.
  • Oversee client accounts, including solicitation, inquiries, transaction processing, and issue resolution.
  • Direct client processing through other managers or a large team of senior professionals.
  • Resolve escalated issues for external clients when lower-level support has not succeeded.
  • Ensure work volumes meet product and service standards and exceed quality expectations.
  • Review work and maintain appropriate documentation.
  • Identify and implement process improvements.
  • Recruit, guide, motivate, and develop staff.
  • Support staff contributions, professional development, and effective teamwork.
  • Contribute to departmental budgets and planning.
  • Develop operating plans for teams or groups as needed.
  • Advance team objectives.

Zahteve

  • Bachelor’s degree or an equivalent combination of education and experience is required.
  • An advanced or graduate degree is preferred.
  • Seven to ten years of total work experience is preferred.
  • One to three years of management experience is preferred.
  • Brokerage processing experience is preferred.
  • Obtain applicable local or regional licenses and certifications as required by the business.
  • Ability to manage client processing teams and senior professionals.
  • Experience managing client accounts, inquiries, transaction processing, and issue resolution.

Ugodnosti

  • Competitive compensation
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Basic life insurance
  • 401(k) plan
  • Paid vacation and sick leave
  • Generous paid leave
  • Paid volunteer time
  • Flexible global resources and tools
  • Wellbeing programs
  • Eligibility for an annual discretionary incentive award

Sorodna delovna mesta