BNY
BNY
BNY ir globāls finanšu pakalpojumu uzņēmums, kas koncentrējas uz ieguldījumu pārvaldību, pārvietošanu un aizsardzību. Uzņēmumam pārraudzībā ir aktīvi vairāk nekā 50 triljonu ASV dolāru vērtībā, un tas darbojas jau 240 gadus, sniedzot uzņēmumiem, kopienām un privātpersonām ieguldījumu un finanšu risinājumus. Tā klientu vidū ir vairāk nekā 90% Fortune 100 uzņēmumu un gandrīz visas pasaules 100 lielākās bankas, radot iespējas finanšu, finanšu tehnoloģiju, banku un saistīto tehnoloģiju jomas profesionāļiem.

Senior Vice President, Client Processing Manager

Lead client processing teams and oversee account servicing, transaction processing, and escalated client issues at BNY. Develop staff, uphold service quality, and drive process improvements.

Apraksts

  • Lead a medium to large client processing team or several smaller teams.
  • Oversee client accounts, including solicitation, inquiries, transaction processing, and issue resolution.
  • Direct client processing through other managers or a large team of senior professionals.
  • Resolve escalated issues for external clients when lower-level support has not succeeded.
  • Ensure work volumes meet product and service standards and exceed quality expectations.
  • Review work and maintain appropriate documentation.
  • Identify and implement process improvements.
  • Recruit, guide, motivate, and develop staff.
  • Support staff contributions, professional development, and effective teamwork.
  • Contribute to departmental budgets and planning.
  • Develop operating plans for teams or groups as needed.
  • Advance team objectives.

Prasības

  • Bachelor’s degree or an equivalent combination of education and experience is required.
  • An advanced or graduate degree is preferred.
  • Seven to ten years of total work experience is preferred.
  • One to three years of management experience is preferred.
  • Brokerage processing experience is preferred.
  • Obtain applicable local or regional licenses and certifications as required by the business.
  • Ability to manage client processing teams and senior professionals.
  • Experience managing client accounts, inquiries, transaction processing, and issue resolution.

Priekšrocības

  • Competitive compensation
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Basic life insurance
  • 401(k) plan
  • Paid vacation and sick leave
  • Generous paid leave
  • Paid volunteer time
  • Flexible global resources and tools
  • Wellbeing programs
  • Eligibility for an annual discretionary incentive award

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