NewCo Communications oferă servicii de asistență pentru clienți și externalizare a proceselor de afaceri prin echipe nearshore și offshore. Serviciile sale includ asistență tehnică și administrativă, gestionarea experienței clienților, precum și operațiuni multilingve și omnichannel furnizate prin platforme bazate pe tehnologie. Compania colaborează cu afaceri care urmăresc operațiuni de servicii pentru clienți mai eficiente și cu performanțe ridicate, punând accent pe susținerea intereselor clienților, confidențialitatea datelor și practicile de securitate aliniate la standardele PCI DSS și ISO 27001.
Telesales Agent, Swedish Market (Barcelona Hybrid)
NewCo Communications is seeking a Swedish-speaking Telesales Agent in Barcelona to engage customers, deliver consultative sales, grow account value, maintain accurate CRM records, and achieve performance targets.
Descriere
- Open high-quality conversations with key decision-makers
- Build customer trust by using consultative selling to understand their needs
- Address objections and help prospects choose suitable solutions
- Develop upselling and cross-selling opportunities to increase customer value
- Promote products to customers in line with partnership agreements
- Achieve or surpass individual and team sales goals
- Record customer interactions accurately in CRM systems
- Share feedback that supports improvements to sales strategies
Cerințe
- Native-level Swedish proficiency in both speaking and writing
- Good command of English
- Strong communication and persuasion abilities
- Previous telesales or consultative-selling experience is advantageous
- Ability to perform effectively in a target-focused setting
- Confidence using computers and a range of software applications
- Professional approach and commitment to excellent customer experiences
Beneficii
- €200 gross monthly bonus tied to schedule adherence and quality
- €200 gross monthly pilot-phase bonus based on sales targets
- Uncapped commission after the pilot phase
- Indefinite full-time contract for 39 hours per week after a one-month probation period
- Opportunities to build skills and progress at NewCo Communications
- Diverse, welcoming, and collaborative team environment
- Tax-free restaurant, transport, and childcare benefits
- Comprehensive mental health and well-being app support
- Free online Spanish lessons outside working hours