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Trans Globe
Trans Globe
51 – 200 Angajați
Asistență medicalăConsultanțăLogistică
Trans Globe este o companie internațională de consultanță educațională care sprijină studenții interesați de oportunități de studiu în străinătate. Serviciile sale includ alegerea destinației și a universității, îndrumare pentru înscriere și documente, redactarea declarațiilor de intenție, burse, pregătire pentru testele de limbă și admitere, asistență pentru viză, asigurare, împrumuturi pentru studii, cazare și sprijin înainte și după plecare. Prin filialele din India și Nepal, compania colaborează cu universități din destinații precum Australia, Canada, Statele Unite, Regatul Unit, Noua Zeelandă, Germania, Singapore, Dubai și Europa, oferind consiliere adaptată obiectivelor fiecărui student.
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Senior Operations Manager – Kazakhstan (Hybrid)

Lead Trans Globe’s Kazakhstan branch operations across air, ocean, road, customs brokerage, and value-added logistics. Oversee team performance, compliance, customer satisfaction, service quality, and profitability.

KZKazahstanHibridNormă întreagăSeniorLiderLimbă Obligatorie: englezăOperațiuni

Descriere

  • Manage branch operations spanning air, ocean, road, customs brokerage, and value-added logistics services
  • Oversee accurate, on-time customer shipment execution
  • Measure operational performance and service quality
  • Resolve complex operational problems and customer escalations
  • Implement improvements that increase productivity and efficiency
  • Maintain compliance with company procedures, customer requirements, and regulations
  • Lead, mentor, and develop operations, customs, customer service, and supervisory teams
  • Set performance standards and operational KPIs
  • Conduct performance evaluations and career development discussions
  • Assist with hiring, onboarding, and employee training
  • Build a culture of accountability, teamwork, and customer commitment
  • Protect customer satisfaction and retention
  • Support key accounts through business reviews and operational meetings
  • Respond to service failures and implement corrective measures
  • Control operational costs and improve branch productivity
  • Monitor gross profit and shipment profitability
  • Help ensure accurate billing and prompt invoicing
  • Review operating expenses and supplier performance
  • Partner with sales on customer expansion and logistics solution design
  • Maintain customs, trade compliance, security, and quality standards
  • Keep operational procedures and work instructions current
  • Standardize processes and optimize workflows
  • Assist with internal and external audits
  • Identify operational risks and apply mitigation plans
  • Report KPIs covering shipment volumes, on-time delivery, customer service, productivity, gross profit, claims, and exceptions
  • Lead recurring operational performance reviews

Cerințe

  • Bachelor’s degree in logistics, supply chain management, business administration, or a related discipline
  • 8–10 years of experience in freight forwarding
  • 3–5 years of leadership experience in freight forwarding operations
  • Hands-on experience managing air, ocean, and road freight
  • Customs brokerage experience is strongly preferred
  • Experience leading operational teams and managing customer relationships
  • Strong knowledge of international freight forwarding processes
  • Understanding of customs regulations and trade compliance
  • Experience with freight forwarding systems such as Logitude, CargoWise, or comparable platforms
  • Advanced Microsoft Office proficiency, especially Excel
  • Strong analytical and operational reporting skills
  • Strategic approach to operations
  • Customer-oriented mindset
  • Consistent focus on results
  • Strong problem-solving ability
  • Capability to develop teams
  • Sound decision-making skills
  • Ability to manage organizational change
  • Clear and effective communication
  • Strong stakeholder management

Beneficii

  • Competitive compensation package
  • Career growth opportunities within an expanding international logistics organization
  • Professional, collaborative workplace
  • Opportunity to lead operational excellence initiatives across the business

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