Komplex Group
Komplex Group
Komplex Group reunește organizații specializate care activează în domeniile sănătății, îngrijirii sociale, bunăstării și serviciilor comunitare. Rețeaua sa oferă îngrijire centrată pe persoană, programe comunitare și servicii de sprijin conexe prin intermediul mai multor branduri de încredere, punând accent pe calitatea clinică, inovația practică și serviciile oferite cu empatie. Grupul oferă oportunități de a contribui la activități axate pe îngrijire și comunitate în cadrul rețelei sale aflate în dezvoltare.

Senior Operations Manager – Complex Care, Leeds Onsite

Lead safe, compliant complex-care services for children and adults with lifelong medical conditions. Oversee teams, quality, commissioning and operational performance for Komplex Group.

Descriere

  • Provide strategic operational leadership for complex-care services supporting children and adults with lifelong medical conditions
  • Oversee safe, effective and personalised care delivered in service users’ homes
  • Maintain clinical governance, regulatory compliance and person-centred care standards
  • Promote excellent service delivery while monitoring overall business performance
  • Help meet commissioning requirements and prepare services for changing demand
  • Recruit, support and develop nurses and care professionals
  • Provide operational direction and advice to Operations Managers
  • Work closely with the Director of Clinical Skills and Senior Leadership Team
  • Monitor safety, quality and compliance with CQC requirements
  • Advance operational priorities, governance and continuous improvement initiatives
  • Introduce preventative controls to reduce operational and care-related risks
  • Lead audits and quality assurance reviews, addressing any identified gaps
  • Ensure service users receive all commissioned care hours
  • Maintain contingency arrangements for staffing shortages and service interruptions
  • Oversee each client’s journey from assessment and care planning through delivery and review
  • Develop effective relationships with NHS teams, ICBs, Social Services, Case Managers and other healthcare professionals
  • Represent Komplex Care in multidisciplinary meetings, case conferences and safeguarding discussions
  • Compile and present KPI reporting to the board
  • Maintain safeguarding standards and follow organisational reporting procedures
  • Demonstrate professional integrity and maintain appropriate boundaries

Cerințe

  • Demonstrated senior management experience in health and social care
  • Previous healthcare experience is beneficial
  • Proven ability to lead, motivate and develop teams
  • Experience overseeing regulated care services
  • Working knowledge of CQC regulations and compliance frameworks
  • Strong knowledge of clinical governance, safeguarding and the Mental Capacity Act 2005
  • Background in patient care and service delivery
  • Experience handling budgets and financial oversight
  • Understanding of commissioned and privately funded care models
  • Excellent written, verbal and interpersonal communication skills
  • Ability to work effectively within a multidisciplinary team
  • Proactive approach with sound independent judgement
  • Strong organisation and practical problem-solving ability
  • Able to manage competing priorities while remaining composed under pressure
  • Commitment to safe, person-centred care and ongoing improvement
  • Health and social care management qualification such as ILM or QCF/NVQ Level 5 is desirable
  • Experience working with care management systems is desirable
  • Experience growing services, including tender submissions and bid processes, is desirable
  • Full UK driving licence and access to a vehicle are desirable
  • Legal entitlement to work in the UK
  • Successful basic DBS check and satisfactory vetting
  • Compliance with the Data Protection Act 2018, GDPR and company information and data protection policies

Beneficii

  • 24/7 doctor access for you, your partner and children under 18
  • Paid day off on your birthday
  • YouLife employee discounts across retail, travel and dining
  • 24/7 mental health support for you, your partner and children
  • Home-life guidance and life insurance
  • Salary-sacrifice car scheme available after probation
  • Continuing professional development opportunities
  • Opportunities to strengthen leadership skills
  • Supportive, values-led workplace focused on collaboration, innovation and best practice

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