Republic Services
Republic Services
Republic Services oferă soluții de mediu pentru clienți rezidențiali și comerciali, cu activități care acoperă reciclarea, gestionarea deșeurilor, sustenabilitatea și serviciile logistice conexe. Operațiunile sale includ tratarea deșeurilor solide și periculoase, închirierea containerelor pentru deșeuri și intervenția în situații de urgență, susținute de o echipă numeroasă concentrată pe sprijinirea comunităților și organizațiilor în gestionarea responsabilă a materialelor și menținerea unor medii mai curate și mai sigure.

Remote Customer Service Representative

Handle inbound customer inquiries for Republic Services, a recycling and waste-management company. Enter service information and support billing and route scheduling.

Descriere

  • Resolve customer service requests accurately and promptly
  • Offer solutions with empathy, professionalism, and respect
  • Handle primarily inbound calls and make outbound calls when needed
  • Enter standard customer requests into company systems
  • Coordinate with other teams to resolve customer issues
  • Document customer support interactions
  • Record service and route data for billing and route scheduling
  • Support quality, productivity, and efficiency through continuous improvement
  • Complete other assigned job-related duties

Cerințe

  • Associate or bachelor's degree, as listed among the qualifications
  • High school diploma or G.E.D.
  • At least one year of experience in a call center or customer service environment
  • Knowledge of the waste management industry
  • Experience applying bilingual skills in a business setting
  • Experience working collaboratively in a team environment
  • Ability to manage a high volume of phone interactions in a fast-paced setting
  • Availability to work two Saturdays per quarter from 8 a.m. to noon CST
  • Availability for any eight-hour shift between 6 a.m. and 6 p.m. CST
  • Positive attitude and willingness to support team success

Beneficii

  • Comprehensive medical, dental, and vision coverage
  • Health care and dependent care spending accounts
  • Short- and long-term disability coverage
  • Life insurance and accidental death and dismemberment insurance
  • Employee and Family Assistance Program (EAP)
  • Employee discount programs
  • Retirement plan with a company match
  • Employee Stock Purchase Plan (ESPP)
  • Paid time off (PTO)

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