Manhattan WMOS Engineer
ShyftLabs
Support Manhattan WMOS implementations and operations as a WMS Engineer at ShyftLabs. ShyftLabs builds data products and digital solutions for Fortune 500 companies.
Deschide
Dodge Construction Network furnizează informații despre piața construcțiilor și instrumente digitale pentru antreprenori, arhitecți, ingineri, producători și furnizori. Platformele sale de tip software ca serviciu reunesc directoare de proiecte, planuri și specificații, informații despre produse și producători, obiecte BIM, oportunități verificate pentru cereri de propuneri și cereri de oferte, prognoze, analize și servicii de consultanță. Compania ajută organizațiile să identifice oportunități, să gestioneze licitații și să creeze conexiuni cu factorii de decizie de pe piețele construcțiilor comerciale și rezidențiale.
Remote Account Manager - Construction SaaS
Manage and grow construction-industry client accounts for Dodge Construction Network in a remote U.S. role. Drive renewals, upselling, retention, relationship management, and product adoption across Eastern or Central Time Zones.
Descriere
- Grow and retain an assigned client portfolio
- Build trusted relationships by understanding customer needs, providing ongoing support, and maintaining satisfaction
- Create and execute account strategies that support renewals, upselling, expansion, and revenue growth
- Spot retention risks early and resolve sources of customer dissatisfaction
- Act as the main contact for client questions, issue resolution, and ongoing value delivery
- Apply customer data and business insights to demonstrate product value and address objections
- Collaborate with Marketing, Product, and Customer Care to address client needs and improve outcomes
- Represent client feedback internally to strengthen the customer experience
- Deliver product training and guidance through demos, onboarding assistance, and best-practice support
- Meet targets for retention, renewals, upselling, and engagement
- Keep client interaction records accurate and current in CRM systems
- Expand knowledge of the product portfolio, construction industry trends, and account management practices
- Report to the Director, Regional Sales
Cerințe
- Live in the Eastern or Central Time Zone of the United States
- Be willing to travel as needed for in-person account meetings
- Hold a related bachelor's degree or have equivalent education and professional experience
- Bring at least two years of experience in account management, customer-facing work, or a related field
- Demonstrate strong relationship-building ability and a client-centered approach
- Identify customer needs and recommend thoughtful solutions
- Communicate clearly and effectively in writing and conversation
- Use strong organizational, problem-solving, and time-management skills
- Show a high degree of integrity and ownership for results
- Learn and apply SaaS products quickly
- Work proficiently with standard business tools such as Word, Excel, and PowerPoint
- Have a basic understanding of construction or the ability to learn the industry quickly
- Be authorized to work legally in the United States without requiring current or future employment visa sponsorship
- Complete a background check successfully after receiving a conditional offer
Beneficii
- Uncapped variable incentive opportunity
- Salary aligned with market conditions
- Comprehensive employee benefits
- Uncapped commission plans or an annual discretionary performance bonus, where applicable
- Remote, home-office-based work arrangement
- Reasonable accommodation or support with completing the online application
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