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SR Travel GmbH & Co. KG
SR Travel GmbH & Co. KG
11 – 50 Angajați
B2BCălătorii
SR Travel GmbH & Co. KG este un angrosist german în domeniul turismului și un operator de turism, axat pe călătorii de grup și serii de călătorii în Europa de Nord și Centrală. Compania dezvoltă și achiziționează pachete de călătorie pentru operatori de turism, asociații și alți profesioniști din domeniu și oferă servicii de management al destinațiilor, coordonarea ghizilor și însoțitorilor de călătorie, precum și servicii pentru întâlniri, călătorii de stimulare, conferințe și expoziții. Suportul său B2B pentru călătorii include și asistență la rezervările online, ajutor de urgență disponibil non-stop și management personalizat al călătoriilor de grup. Activitatea soră a companiei, SR Travel International, acoperă Europa de Sud, Africa de Nord și insulele Atlanticului.
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Locurile de muncă ale companiei

Group Travel Operations Specialist

Coordinate group and series tours for an international B2B travel operator. Maintain travel data, documents, and systems while helping improve operational processes.

DEGermaniaHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: germanăOperațiuni
TypeScript

Descriere

  • Prepare, run, and follow up on group and series tours from the back office.
  • Set up the structures and data needed before each season begins.
  • Create and maintain tour and travel information in company systems.
  • Review and update allocations and hotel bookings.
  • Add hotels, service providers, and other tourism partners to company systems.
  • Enter and update booking references, guest information, and passenger counts.
  • Check records for completeness and consistency.
  • Prepare, check, and distribute participant lists, vouchers, and other travel documents on time.
  • Build and maintain operational trackers in MS Excel or LibreOffice Calc.
  • Review and improve spreadsheets, datasets, formulas, and reporting methods.
  • Update systems, trackers, and travel documents when changes arise at short notice.
  • Track unresolved operational issues and coordinate follow-up actions.
  • Help resolve operational questions and complaints.
  • Investigate issues, analyze them, and identify possible causes of errors.
  • Review and improve workflows, data structures, and tools.
  • Help use, test, and develop data import and transfer processes.
  • Support digital and AI-assisted tools and processes.
  • Work with related teams and departments.
  • Contribute to projects involving multiple departments.
  • Support active group tours and manage assigned projects from preparation to completion.

Cerințe

  • Commercial or tourism-related vocational training, a degree, or an equivalent qualification.
  • Several years of experience in commercial administration or operations support.
  • Back-office experience is a plus.
  • Tourism industry experience, especially with group or series tours, is preferred.
  • Strong MS Excel skills.
  • LibreOffice Calc knowledge is a plus.
  • Confidence working with large spreadsheets, data lists, complex formulas, and reporting logic.
  • Numerical aptitude and the ability to understand large datasets, relationships, and data plausibility.
  • Experience with data-driven processes, imports, or system-based data maintenance is a plus.
  • Experience with optimization projects or process and workflow development is preferred.
  • Interest in digital tools and in applying and developing AI-assisted ways of working.
  • A conscientious, precise, and organized approach to work.
  • Strong quality standards and sense of responsibility.
  • Ability to identify, analyze, and resolve sources of error systematically.
  • Independent and dependable, with a strong team and service orientation.
  • Able to manage several operational tasks at once and adjust priorities to seasonal needs.
  • Willingness to learn company systems, processes, and new tools in depth.

Beneficii

  • Permanent employment contract.
  • 28 days of annual leave.
  • Mobile working, depending on the role and operational needs.
  • JobRad bicycle leasing.
  • Professional development opportunities.
  • Employee discounts.
  • Company pension plan.
  • International working environment.
  • High degree of autonomy.
  • Opportunity to take part in cross-departmental projects.
  • Short decision-making processes.

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DEGermania
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