American Express
American Express
American Express este o companie globală de servicii financiare care activează în domeniile bancar, financiar și al plăților între companii. Activitatea sa include carduri de credit pentru consumatori, companii și corporații; servicii de plată și pentru comercianți; conturi de economii, certificate de depozit și împrumuturi personale; precum și programe de recompense, programe de călătorii, soluții de plată pentru companii, educație financiară, servicii de securitate și asistență pentru membrii care dețin carduri și pentru comercianți.

Data Analytics Analyst, Fraud Operations – American Express (Hybrid, Gurugram)

Analyze fraud operations data at American Express by producing MIS reports, monitoring performance trends, and delivering actionable insights. Build scalable dashboards and support operational and leadership decisions across global customer-care and fraud teams.

Descriere

  • Create accurate, timely MIS and analytical reports for Fraud Operations to inform operational and leadership decisions
  • Monitor fraud metrics, trends, and performance indicators while investigating unusual activity and emerging concerns
  • Collect, prepare, and analyze large datasets to produce actionable business insights
  • Build and improve automated and self-service MIS and reporting solutions
  • Work with Fraud Operations and support teams to clarify business needs, close information gaps, and define relevant performance indicators
  • Own the development, validation, implementation, and continued improvement of reporting and analytics projects
  • Prepare executive reporting with clear visualizations and effective insight presentations
  • Contribute to global initiatives that assess processes and identify reporting, process, and system improvements
  • Collaborate with stakeholders across functions, markets, and time zones

Cerințe

  • Bachelor’s degree or equivalent, preferably in a quantitative discipline
  • Ideally 4 or more years of experience, including at least 2 years in quantitative business analysis, MIS, analytics, or data science using large datasets
  • Strong quantitative reasoning, analytical thinking, problem-solving, and data visualization skills
  • Proficiency in Hive, Python, SQL, and Tableau, along with a solid understanding of big data ecosystems
  • Experience with Tableau, QlikView, or comparable business intelligence and visualization platforms is advantageous
  • Advanced Microsoft Excel and PowerPoint skills, with working knowledge of Word, Access, and Project
  • Ability to convert business information needs into scalable MIS, reporting, and analytical solutions
  • Strong communication, stakeholder management, and project management abilities
  • Capacity to manage multiple priorities independently and meet demanding deadlines
  • Successful completion of a background verification check

Beneficii

  • Competitive base salary
  • Bonus incentive opportunities
  • Support for financial well-being and retirement planning
  • Medical, dental, vision, life insurance, and disability coverage, depending on location
  • Flexible hybrid, onsite, or virtual working arrangements based on role and business needs
  • Generous paid parental leave, depending on location
  • Complimentary access to global onsite wellness centers staffed by nurses and doctors, depending on location
  • Free, confidential counseling through the Healthy Minds program
  • Career development and training opportunities

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