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Wiz Co
Wiz Co
1.001 – 5.000 Angajați
Informațiile disponibile din profilul Wiz Co nu includ o descriere a companiei, astfel că modelul său de afaceri, produsele sau serviciile, clienții, sectorul de activitate și direcția de recrutare nu pot fi confirmate pe baza datelor furnizate.
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Locurile de muncă ale companiei

Commercial Support Analyst II – Training

Support Promotiva’s business partners and deliver training on financial products and operational processes. Help develop the Mais BB partner network through responsive service and practical learning initiatives.

BRBraziliaHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: portughezăInginer de suport

Descriere

  • Support business partners across phone, email, and WhatsApp channels.
  • Track requests and cases to ensure they are handled within established deadlines.
  • Work with internal teams to resolve issues and respond to partners.
  • Maintain and monitor departmental records, controls, and systems.
  • Create and deliver technical training on products, processes, and operational workflows.
  • Contribute to training and development for the partner network.
  • Spot improvement opportunities and help refine departmental processes.
  • Coordinate with internal teams to provide partners with a strong service experience.

Cerințe

  • Hold a completed bachelor’s degree.
  • Have experience in customer service, commercial support, or a related field.
  • Have experience delivering corporate training, enabling partners, or giving presentations.
  • Use advanced Excel to track requests, monitor activity, and analyze performance indicators.
  • Have experience using Power BI to monitor and present results.
  • Be proficient in Microsoft Office, particularly PowerPoint.
  • Have experience creating content with training tools such as Canva, Articulate, Captivate, Camtasia, CapCut, or similar platforms.
  • Communicate effectively in writing and verbally.
  • Be able to develop training materials, manuals, presentations, and educational content.
  • Experience in financial services or the banking correspondent sector is preferred.
  • Knowledge of corporate training and learning methods is preferred.
  • Experience with learning management systems or e-learning platforms is preferred.
  • Experience with gamification and digital content production is preferred.
  • Knowledge of training metrics and outcome measurement is preferred.

Beneficii

  • WE Flex hybrid schedule: four days in the office and one day working from home.
  • Opportunity to participate in recruitment processes that promote equity and inclusion.
  • Applicants with disabilities are also welcome to apply for this position.

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