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L3Harris Technologies
L3Harris Technologies
H1B vīzas sponsorsKonsultācijasLoģistikaRažošana
L3Harris Technologies izstrādā aviācijas un aizsardzības tehnoloģijas misijām gaisa, sauszemes, jūras, kosmosa un kibervidē. Tās darbība ietver autonomās sistēmas, komandvadību un kontroli, elektronisko karadarbību un noturīgus sakaru risinājumus, kas paredzēti nacionālās drošības organizācijām un komerciālajiem klientiem. Uzņēmums apvieno inženierzinātņu un tehnoloģiju komandas, kas koncentrējas uz sarežģītu operatīvo izaicinājumu risināšanu, izmantojot progresīvas, misijām orientētas sistēmas.
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Vakances uzņēmumā

Senior On-Site Desktop Support Technician

Provide on-site desktop support across L3Harris manufacturing and engineering operations, resolving hardware, software, and network issues. Support production systems, cybersecurity, IT projects, and Level 1 technicians.

USAmerikas Savienotās ValstisFLFloridaKlātienēPilna slodzeVecākais speciālistsVadošais speciālistsNepieciešamā Valoda: angļuAtbalsta inženieris
ERPIoTKiberdrošībaServiceNowTCP/IPUgunsmūri

Apraksts

  • Troubleshoot user IT issues reported by ticket, phone, or in person across desktops, laptops, printers, scanners, and peripherals.
  • Resolve escalated Level 1 cases involving workstations, servers, and specialized manufacturing and engineering equipment.
  • Install, configure, and upgrade operating systems and applications, including Microsoft Office 365, SAP, CAD/CAM, and simulation software.
  • Diagnose network issues across LAN/WAN configurations, switches, routers, firewalls, PLCs, SCADA, and IoT networks.
  • Perform preventive maintenance, patching, performance tuning, backup and recovery, and security audits.
  • Set up and maintain audiovisual and collaboration systems for design reviews, virtual meetings, and training.
  • Record incidents, resolutions, configurations, and system changes in the ticketing system, and help develop knowledge base content.
  • Work with Level 3 engineers, IT managers, and external vendors on complex issues, new technologies, and facility-wide IT projects.
  • Follow IT governance, cybersecurity practices, data protection regulations, and manufacturing standards.
  • Train and mentor Level 1 technicians and end users on advanced IT tools, troubleshooting, and security awareness.
  • Oversee IT inventory, asset lifecycle, and procurement, including assessing and recommending hardware and software.

Prasības

  • High school diploma or equivalent with at least 8 years of relevant experience, or an associate degree or 2 years of post-secondary education with at least 4 years of related experience.
  • Advanced ability to troubleshoot hardware, software, and network issues.
  • Solid understanding of networking protocols, including TCP/IP, VLANs, and VPNs.
  • Knowledge of cybersecurity fundamentals.
  • Experience with ticketing systems such as ServiceNow, remote management tools, and monitoring software.
  • Familiarity with manufacturing technologies such as ERP, MES, SCADA, and industrial automation.
  • Strong analytical and problem-solving skills, with attention to detail.
  • Clear communication skills for explaining technical concepts to non-technical stakeholders.
  • Ability to work independently and collaboratively under pressure in production-critical situations.
  • Willingness to keep learning and adapt to changing technologies.

Priekšrocības

  • A 9/80 schedule: work 9 days per 14-day period for 80 hours, with every other Friday off.
  • Reasonable accommodations are available for individuals with disabilities.

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