Jabil ir globāls B2B inženiertehnoloģiju, ražošanas, dizaina un piegādes ķēdes pakalpojumu uzņēmums. Kopš 1966. gada tas sadarbojas ar vadošajiem zīmoliem, lai izstrādātu mērogojamus un pielāgotus risinājumus dažādām nozarēm, tostarp autobūvei, aizsardzībai un veselības aprūpei. Darbojoties vairāk nekā 100 atrašanās vietās, Jabil apvieno ražošanas pieredzi ar koncentrēšanos uz ilgtspējību, kopienu iesaisti, darbaspēka iekļaušanu, profesionālo izaugsmi un inovācijām.
IT Support Technician II – Shift Rotations, Memphis
Support Jabil’s factory launch and manufacturing IT operations in Memphis and Byhalia. Deploy systems, resolve user issues, and keep site technology ready through startup and production ramp-up.
Apraksts
- Support IT operations at a new factory and an established facility
- Help bring site systems online and support the early production ramp
- Load software packages and confirm they work as expected
- Diagnose and resolve end-user problems
- Set up and configure computers, peripherals, printers, scanners, shared equipment, and mobile devices
- Handle incident requests at the site level
- Maintain entries in the knowledge and configuration management databases
- Manage service queues and meet service-level agreements and performance targets
- Assist offsite users by phone or remotely
- Purchase hardware and software through the purchase-order process
- Manage user accounts in Active Directory
- Maintain and support audiovisual equipment
- Monitor service desk queues and close support tickets
- Install, diagnose, and repair computers and peripheral equipment
- Recreate user problems to help identify their cause
- Track computer-part inventory and repair records
- Train users and provide technical assistance
- Keep IT infrastructure and user equipment ready during factory construction, commissioning, and early production ramp-up
- Work directly in factory, warehouse, and construction-adjacent settings
- Work extended hours or weekends during key startup and production milestones
- Coordinate with IT leaders, facilities, manufacturing engineering, and outside vendors
- Spot gaps, risks, and recurring problems, and recommend improvements
- Update managers and use trends and metrics to support ongoing improvement
- Follow corporate, regional, and site security, safety, and health policies
Prasības
- High school diploma and 5–8 years of experience, or an equivalent combination of education and experience
- Experience with Active Directory
- Experience troubleshooting networks, VLANs, and VPNs
- Experience imaging new computer systems
- Experience with shared factory-floor devices such as label printers and RF scanners
- Knowledge of Microsoft applications and utilities
- A+ certification is preferred
- Experience supporting manufacturing, factory-floor, or warehouse IT is preferred
- Hands-on experience with new-site deployments, refreshes, or large-scale rollouts is preferred
- Strong verbal and written communication and customer service skills
- Service-oriented approach and a sense of urgency
- Ability to work independently and prioritize tasks by business impact
- Time-management and analytical troubleshooting skills
- Ability to understand basic network and system architecture
- Willingness to provide on-call support and adapt to startup demands
- Ability to sit or stand for extended periods
- Ability to regularly lift up to 25 pounds and occasionally lift up to 50 pounds
- Must be authorized to work in the United States without current or future sponsorship from Jabil
Priekšrocības
- Equal opportunity employer
- Reasonable accommodations are available to qualified individuals with disabilities