Electrolux Group ir Zviedrijas daudznacionāls sadzīves tehnikas ražotājs un izplatītājs, kas apkalpo tirgus Eiropā, Ziemeļamerikā, Latīņamerikā un Āzijā. Uzņēmuma produkti tiek izstrādāti, pievēršot uzmanību izturībai, efektivitātei, enerģijas taupīšanai un ilgtspējīgākai ikdienai. Uzņēmums apvieno zināšanas sadzīves tehnikas jomā ar automatizāciju un digitālo pārveidi, radot iespējas cilvēkiem, kuri novērtē inovācijas, iniciatīvu un atbildību. Electrolux Group uzsver arī daudzveidību un iekļaušanu savā multikulturālajā darba vidē, piedāvājot karjeras iespējas dažādos reģionos un funkcijās.
Collection Specialist, UK Accounts — Electrolux Group, Kraków Hybrid
Manage overdue UK customer accounts for Electrolux Group in a Kraków-based hybrid role. Support credit operations, reporting, and customer relationships.
Apraksts
- Manage collections for the assigned entity by contacting customers about overdue accounts and identifying reasons for non-payment.
- Provide a high standard of customer service.
- Track customer accounts and pursue overdue balances.
- Review customer accounts and payment histories.
- Help resolve unidentified or unclear payments.
- Produce scheduled and ad hoc reports.
- Create and maintain process documentation.
- Assist Credit Analysts when required.
- Build and sustain professional relationships with Business Units, Sales, key stakeholders, and customers.
- Support Electrolux Group and Sector objectives, including Sales, DSO, EBIT, and NOWC.
Prasības
- University degree in Finance, Accounting, or a related field.
- Previous experience in collections.
- Knowledge of credit management processes is advantageous.
- Solid understanding of accounting policies, principles, activities, and processes, along with awareness of internal and external business environments.
- Advanced English proficiency at C1 level, both spoken and written.
- Excellent verbal and written communication skills, including the ability to handle sensitive and confidential information.
- Working knowledge of Microsoft Office and advanced Excel skills.
- SAP experience is useful but not required.
- Proven ability to review and interpret financial reports and data.
- Strong customer service skills with a proactive, results-oriented approach.
- Ability to manage multiple tasks under pressure.
- Detail-oriented mindset with a focus on continuous process improvement.
- Availability to work from 9:30–17:30 Monday through Thursday and 8:40–16:40 on Friday.
Priekšrocības
- Hybrid working arrangement with five work-from-home days each month.
- Medical insurance.
- Cafeteria platform funding for Multisport membership or vouchers.
- Broad learning opportunities and a flexible career path.
- Discounts on Electrolux award-winning products.
- Discounted meals in the company canteen.
- Worksmile Cafeteria Platform funding for Multisport membership and/or vouchers.
- Ongoing investment in employee development.