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Travelers
Travelers
H1B Visa SponsorConsultingInsuranceLogistics
Travelers is an insurance company serving individuals and businesses with coverage supported by specialty expertise, risk control, underwriting, technology and analytics, and sales teams. Its work centers on helping customers prepare for uncertainty while developing new approaches to insurance and planning for future risks. Travelers also highlights community involvement, diversity, sustainability, continuous learning, and professional growth across its operations in the United States, Canada, and Europe. Its career opportunities span roles for experienced professionals and emerging talent.
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Travelers Claim Operations Specialist

Support Travelers’ property-casualty claims operations through customer service, payment processing, records management, reporting, and financial controls.

USUnited StatesVAVirginia
$45,400 – $74,900 / year
HybridFull-timeJuniorNo degree requiredEnglish RequiredOperations

Description

  • Provide customer service for the claims department by resolving questions and concerns
  • Screen and direct callers to the appropriate department
  • Respond to questions about claim status and payments
  • Work with claim professionals to help resolve claims promptly
  • Maintain claim files with accurate notes and diary entries
  • Request reports and records, and review medical bills, correspondence, and wage statements
  • Assemble claim documentation for legal and medical review
  • Report and assign claims, and coordinate closed-file transfers to and from off-site storage
  • Receive, sort, scan, and upload incoming mail, and process outgoing correspondence
  • Order, receive, and distribute supplies and equipment
  • Process and issue claim payments, vendor invoices, attorney expenses, and medical processing fees
  • Record and manage returned checks, voided checks, and credits
  • Create, produce, and review reports
  • Correct data discrepancies in reports and business systems
  • Compile line-of-business, financial, and operational reports
  • Record pending and completed activities in the appropriate systems
  • Execute financial controls, communicate findings, identify discrepancies, and prepare data entries
  • Complete other assigned duties

Requirements

  • High school diploma or GED
  • At least one year of service-related work experience or a bachelor’s degree
  • Experience with Microsoft Office, email, web-enabled applications, and database software
  • Ability to analyze and compare information, identify issues, and evaluate alternative solutions
  • Strong verbal and written communication skills
  • Sound judgment and effective decision-making ability
  • Ability to establish and sustain productive working relationships
  • Ability to stay focused through ambiguity, change, or demanding conditions
  • Demonstrated ownership of actions, outcomes, performance, and results
  • Occasional ability to lift items weighing up to 20 pounds

Benefits

  • Health coverage begins on the first day of employment for employees and eligible family members
  • Dollar-for-dollar 401(k) matching on the first 5% of eligible pay
  • Paying it Forward Savings Program with annual 401(k) contributions toward student loan payments
  • Pension plan fully funded by Travelers
  • At least 20 days of paid time off each year
  • Nine paid company holidays
  • Wellness program offering tools, discounts, resources, caregiving support, free professional counseling, and health coaching
  • Matching Gift and Volunteer Rewards program

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