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Travelers Claim Operations Specialist
Support Travelers’ property-casualty claims operations through customer service, payment processing, records management, reporting, and financial controls.
संयुक्त राज्य
वर्जीनिया$45,400 – $74,900 / वर्ष
हाइब्रिडपूर्णकालिकजूनियरडिग्री आवश्यक नहींआवश्यक भाषा: अंग्रेज़ीसंचालनविवरण
- Provide customer service for the claims department by resolving questions and concerns
- Screen and direct callers to the appropriate department
- Respond to questions about claim status and payments
- Work with claim professionals to help resolve claims promptly
- Maintain claim files with accurate notes and diary entries
- Request reports and records, and review medical bills, correspondence, and wage statements
- Assemble claim documentation for legal and medical review
- Report and assign claims, and coordinate closed-file transfers to and from off-site storage
- Receive, sort, scan, and upload incoming mail, and process outgoing correspondence
- Order, receive, and distribute supplies and equipment
- Process and issue claim payments, vendor invoices, attorney expenses, and medical processing fees
- Record and manage returned checks, voided checks, and credits
- Create, produce, and review reports
- Correct data discrepancies in reports and business systems
- Compile line-of-business, financial, and operational reports
- Record pending and completed activities in the appropriate systems
- Execute financial controls, communicate findings, identify discrepancies, and prepare data entries
- Complete other assigned duties
आवश्यकताएँ
- High school diploma or GED
- At least one year of service-related work experience or a bachelor’s degree
- Experience with Microsoft Office, email, web-enabled applications, and database software
- Ability to analyze and compare information, identify issues, and evaluate alternative solutions
- Strong verbal and written communication skills
- Sound judgment and effective decision-making ability
- Ability to establish and sustain productive working relationships
- Ability to stay focused through ambiguity, change, or demanding conditions
- Demonstrated ownership of actions, outcomes, performance, and results
- Occasional ability to lift items weighing up to 20 pounds
लाभ
- Health coverage begins on the first day of employment for employees and eligible family members
- Dollar-for-dollar 401(k) matching on the first 5% of eligible pay
- Paying it Forward Savings Program with annual 401(k) contributions toward student loan payments
- Pension plan fully funded by Travelers
- At least 20 days of paid time off each year
- Nine paid company holidays
- Wellness program offering tools, discounts, resources, caregiving support, free professional counseling, and health coaching
- Matching Gift and Volunteer Rewards program
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