Guidehouse is a global consulting firm that provides advisory, digital, and managed services to commercial and public-sector organizations. Its work supports clients in national security, financial services, healthcare, energy, and infrastructure, combining data analytics, digital technologies, risk management, and related expertise to address complex operational and strategic challenges. Guidehouse also emphasizes sustainability and innovation in its approach to organizational transformation.
ServiceNow Business Analyst – Remote, United States
Guidehouse is seeking a ServiceNow Business Analyst to translate federal client needs into practical ServiceNow solutions. The role supports application design, configuration, testing, training, and process improvement.
Description
- Support ServiceNow workstreams by engaging clients and users to identify and document functional requirements
- Partner with ServiceNow developers to design, build, implement, and administer applications
- Convert complex business needs into technical designs and ServiceNow solutions
- Document current processes and pain points while defining improved future-state workflows
- Engage users and stakeholders across project and development lifecycles
- Work with technical teams to configure, develop, and enhance ServiceNow applications
- Track ServiceNow product updates, capabilities, and relevant industry developments
- Assess existing ServiceNow implementations and recommend technical improvements
- Develop functional deliverables such as process maps, design documentation, and communications
- Assist with functional testing and user training
- Prepare technical and functional documentation for ServiceNow solutions
Requirements
- An active, maintained Secret federal or DoD security clearance
- At least two years of professional experience
- A bachelor’s degree or equivalent experience
- Experience with software development lifecycle methods, deliverables, and controls
- Knowledge of ServiceNow modules and capabilities, including GRC, SPM, ITSM, App Engine, and Scoped Apps
- Broad technology consulting experience, including requirements definition, client meeting leadership, UAT facilitation, and training delivery
- Experience working in an Agile environment
- Agile, Scrum, or SAFe certification is preferred
- One or more ServiceNow certifications, such as CSA, CIS, or CAD, is preferred
- Excellent written and verbal communication skills
- Strong analytical and problem-solving abilities
- Ability to work effectively as part of a team
- Strong interpersonal skills and the ability to build rapport with diverse stakeholders at all levels
- Exceptional attention to detail
- Knowledge of additional low-code and no-code platforms, including Power Apps, Power Automate, SharePoint, UiPath, Databricks, Salesforce, Power BI, and Tableau
- Hands-on experience configuring ServiceNow solutions
- General understanding of financial management, particularly in a federal setting
Benefits
- Medical, prescription, dental, and vision insurance
- Personal and family sick leave plus company-paid holidays
- Parental leave
- 401(k) retirement plan
- Group term life insurance and travel assistance
- Voluntary life and AD&D insurance
- Health savings account plus health care and dependent care flexible spending accounts
- Transit and parking commuter benefits
- Short- and long-term disability coverage
- Tuition reimbursement, personal development, certification, and learning opportunities
- Employee referral program
- Company-sponsored events and community outreach
- Annual Care.com membership
- Employee assistance program
- Supplemental Corestream benefits, including critical care, hospital indemnity, accident insurance, legal assistance, and identity theft protection
- Position may qualify for a discretionary variable incentive bonus
- Flexible benefits package