Cluttons provides real estate services across commercial and residential property, including management, investment and development. Its partner-led teams advise corporate clients, developers and private investors, tailoring support to help manage property and improve its value and efficiency. With a presence in more than 50 countries, Cluttons works across a broad international property market.
Senior Valuation Business Support Executive
Provide administrative, data and reporting support to Cluttons’ valuation teams. This full-time hybrid role is based in London and works across a collaborative property consultancy.
Description
- Coordinate administrative work for valuation teams, from client onboarding and invoicing to pipeline updates and document formatting.
- Keep electronic instruction files complete, organised and compliant across shared drives and SharePoint.
- Maintain accurate, current data for valuation instructions.
- Monitor the shared Business Support inbox and task board.
- Provide reception and front-of-house cover for the wider Business Support team when needed.
- Support the Valos valuation reporting process, keeping records accurate and helping colleagues use the system.
- Handle overflow calls to the switchboard.
- Provide cover for colleagues during leave.
- Learn client and lender requirements and incorporate them into administrative processes.
- Spot work that can shift from fee earners to Business Support, freeing them for technical and client-facing duties.
- Balance competing priorities across valuation teams and communicate clearly when deadlines or requirements clash.
Requirements
- Experience in business support, operations, team support or a comparable role.
- Strong communication and interpersonal abilities.
- Highly organised, with the ability to manage several competing priorities.
- Able to work confidently with senior stakeholders and respectfully follow up, challenge and hold colleagues to agreed actions and deadlines.
- Confident using Microsoft Office and working with systems, processes and data.
- Some experience coordinating or delivering smaller projects and process improvements.
- Professional and able to handle confidential information appropriately.
- Positive, proactive and dependable.
- Comfortable working in a busy environment with deadlines.
- Interested in building specialist knowledge and becoming an integral part of the teams supported.
- Desirable: Experience with Valos or another valuation or reporting platform.
- Desirable: Background in property, surveying or valuation.
- Desirable: Experience supporting valuation reports or property instructions.
- Desirable: Experience with Monday.com.
- Desirable: Experience with client onboarding, billing, or audit and compliance administration.
Benefits
- 25 days of annual leave, rising with service to a maximum of 30 days.
- Enhanced auto-enrolment pension scheme.
- Life assurance.
- Interest-free season ticket loans.
- Cycle to Work scheme.
- Flu and eye care vouchers.
- Employee Assistance Programme offering round-the-clock health and wellbeing support.
- Access to the Help@Hand remote GP app.
- Retailer, restaurant, supermarket, leisure and gym discounts.
- Family and wellbeing policies covering enhanced maternity pay, menopause, neurodiversity, carer support and company sick pay.
- Flexible benefits policy.
- Option to buy up to five additional days of annual leave.
- Discounted gym membership.
- Discounted dental insurance.
- Discounted private medical insurance.
- Discounted critical health insurance.