Birlasoft
Birlasoft
Birlasoft is a global IT services and digital transformation partner for enterprises managing complex, mission-critical operations. Its work combines cloud modernization, enterprise resource planning across Oracle, JD Edwards, and SAP, intelligent automation, analytics, and AI-enabled platforms. The company develops industry-focused solutions for sectors including banking and financial services, manufacturing, energy, and life sciences, helping large B2B organizations with cloud migration, systems integration, e-commerce, and data-driven applications.

Senior Technical Lead, Cloud Infrastructure Engineering, New Jersey Remote

Lead SRE, middleware, observability, and Akamai infrastructure operations for Birlasoft. Improve reliability through automation, incident management, DevOps leadership, and production engineering practices.

Description

  • Maintain high availability, performance, and resilience across production systems.
  • Apply SRE practices such as error budgets, SLIs/SLOs, capacity planning, chaos testing, and runbook development.
  • Automate operational work to reduce manual effort and improve mean time to resolution.
  • Lead post-incident reviews and deliver lasting corrective measures.
  • Coordinate deployments, rollbacks, and environment synchronization across Dev, QA, UAT, and Production.
  • Install, configure, upgrade, and maintain WebLogic, Tomcat, Apache, and Nginx servers.
  • Tune JVMs, thread pools, and connection pools while addressing broader performance needs.
  • Resolve middleware problems involving memory leaks, thread contention, SSL, certificates, and clustering.
  • Build dashboards, alerts, and performance monitoring in New Relic and Splunk.
  • Design log-based monitoring approaches and anomaly detection capabilities.
  • Manage Akamai caching rules, WAF policies, edge redirects, and performance improvements.
  • Investigate CDN latency, caching, and routing problems in coordination with Akamai support.
  • Lead major-incident bridges and align cross-functional response teams.
  • Oversee problem tickets, root-cause investigations, and preventive action plans.
  • Follow ITIL requirements for change, release, and incident management.
  • Lead and develop a team of SRE and DevOps engineers.
  • Offer technical direction, training, and performance feedback.
  • Serve as a customer-facing technical subject matter expert for escalations and production incidents.
  • Partner with product, QA, development, and business teams to support smooth delivery.

Requirements

  • The posting does not specify experience, education, certifications, or technical prerequisites.
  • Demonstrated ability to lead and mentor SRE and DevOps engineers.
  • Strong analytical and diagnostic skills for resolving complex technical problems.
  • Clear, organized communication with customers and internal stakeholders.
  • Effective collaboration across engineering, QA, product, and business functions.
  • Ability to remain composed and communicate clearly during critical incidents.

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