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Fuze Health
Fuze Health
1,001 – 5,000 Employees
HealthcarePharmaceuticalsSaaS
Fuze Health is a healthcare technology company combining pharmacy services, clinical programs, and data-driven software for healthcare organizations, payers, employers, and life sciences partners. Its FuzeRx digital pharmacy supports API-enabled prescription fulfillment, while Fuze Services provides clinical care programs and Fuze Technologies brings together telehealth, diagnostics, genomics, patient engagement, and analytics. The company’s integrated platform is designed to improve medication access and adherence, support earlier identification of health conditions, and help partners deliver better outcomes at scale.
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Senior Manager, Contact Center and Clinical Pharmacy Operations

Lead Fuze Health’s digital pharmacy Care organization across contact center, processing, specialty, and clinical operations. Drive compliant, scalable service delivery and patient safety across teams and operational domains.

USUnited StatesCOColoradoTXTexas
$144,250 – $180,300 / year
RemoteFull-timeSeniorEnglish RequiredClinical Operations
Tableau

Description

  • Oversee Care Operations across processing, contact center, specialty, enterprise partnerships, and related areas.
  • Turn business plans into tactical priorities, resource plans, budgets, and forecasts.
  • Deliver efficiency, service, quality, patient experience, employee engagement, compliance, and business performance targets.
  • Coach and develop supervisors and project coordinators.
  • Set hiring, performance, development, and succession plans with Recruiting and HR.
  • Build operational roadmaps for partnerships, product launches, and cross-functional initiatives.
  • Coordinate rollouts, staffing, and training across relevant teams.
  • Improve workflows, policies, and systems.
  • Manage regulatory and accreditation compliance, including policy development, licensure, good standing, escalated cases, and representation before Boards of Pharmacy.
  • Ensure compliance with pharmacy regulations, payor contracts, and company policies.
  • Manage escalation pathways for complex or high-risk issues and act as the final internal escalation point.
  • Direct staffing strategy, budgeting, and capacity planning across operational areas.
  • Improve quality metrics and maintain patient-safety standards.
  • Standardize policies and procedures, strengthen governance, and lead continuous improvement across operational areas.

Requirements

  • Hold a pharmacy degree from an accredited school.
  • Maintain an active pharmacist license in good standing with a State Board of Pharmacy in at least one state where the business operates.
  • Be willing to obtain additional nonresident licenses as business needs require.
  • Bring at least three years of progressive pharmacy operations leadership experience.
  • Have experience managing supervisors, project coordinators, or similar team leads.
  • Demonstrate success leading a large or complex mail-order or clinical pharmacy operation.
  • Bring expertise in pharmacy compliance and engagement with State Boards of Pharmacy and the DEA.
  • Use Excel, Tableau, or Looker to make data-informed decisions.
  • Be able to work at a computer with a monitor, keyboard, and mouse for extended periods.
  • Be able to stoop, bend, reach, and perform frequent repetitive motions.
  • Be able to lift, carry, push, pull, and move objects weighing up to 20 pounds.
  • Communicate effectively verbally, discern auditory information, and visually perceive details.
  • Be authorized to work for any U.S. employer; visa sponsorship is unavailable.

Benefits

  • Reasonable accommodation is available for qualified individuals with disabilities.
  • Travel of up to 5% is required.

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