„Fuze Health“ yra sveikatos priežiūros technologijų įmonė, jungianti vaistinių paslaugas, klinikines programas ir duomenimis grindžiamą programinę įrangą, skirtą sveikatos priežiūros organizacijoms, mokėtojams, darbdaviams ir gyvybės mokslų srities partneriams. Jos skaitmeninė vaistinė „FuzeRx“ palaiko receptų išdavimą per API, „Fuze Services“ teikia klinikinės priežiūros programas, o „Fuze Technologies“ apima nuotolinę sveikatos priežiūrą, diagnostiką, genomiką, pacientų įsitraukimą ir analitiką. Integruota įmonės platforma skirta gerinti vaistų prieinamumą ir pacientų gydymo režimo laikymąsi, padėti anksčiau nustatyti sveikatos sutrikimus ir suteikti partneriams galimybę pasiekti geresnių rezultatų dideliu mastu.
Senior Manager, Contact Center and Clinical Pharmacy Operations
Lead Fuze Health’s digital pharmacy Care organization across contact center, processing, specialty, and clinical operations. Drive compliant, scalable service delivery and patient safety across teams and operational domains.
Aprašymas
- Oversee Care Operations across processing, contact center, specialty, enterprise partnerships, and related areas.
- Turn business plans into tactical priorities, resource plans, budgets, and forecasts.
- Deliver efficiency, service, quality, patient experience, employee engagement, compliance, and business performance targets.
- Coach and develop supervisors and project coordinators.
- Set hiring, performance, development, and succession plans with Recruiting and HR.
- Build operational roadmaps for partnerships, product launches, and cross-functional initiatives.
- Coordinate rollouts, staffing, and training across relevant teams.
- Improve workflows, policies, and systems.
- Manage regulatory and accreditation compliance, including policy development, licensure, good standing, escalated cases, and representation before Boards of Pharmacy.
- Ensure compliance with pharmacy regulations, payor contracts, and company policies.
- Manage escalation pathways for complex or high-risk issues and act as the final internal escalation point.
- Direct staffing strategy, budgeting, and capacity planning across operational areas.
- Improve quality metrics and maintain patient-safety standards.
- Standardize policies and procedures, strengthen governance, and lead continuous improvement across operational areas.
Reikalavimai
- Hold a pharmacy degree from an accredited school.
- Maintain an active pharmacist license in good standing with a State Board of Pharmacy in at least one state where the business operates.
- Be willing to obtain additional nonresident licenses as business needs require.
- Bring at least three years of progressive pharmacy operations leadership experience.
- Have experience managing supervisors, project coordinators, or similar team leads.
- Demonstrate success leading a large or complex mail-order or clinical pharmacy operation.
- Bring expertise in pharmacy compliance and engagement with State Boards of Pharmacy and the DEA.
- Use Excel, Tableau, or Looker to make data-informed decisions.
- Be able to work at a computer with a monitor, keyboard, and mouse for extended periods.
- Be able to stoop, bend, reach, and perform frequent repetitive motions.
- Be able to lift, carry, push, pull, and move objects weighing up to 20 pounds.
- Communicate effectively verbally, discern auditory information, and visually perceive details.
- Be authorized to work for any U.S. employer; visa sponsorship is unavailable.
Privalumai
- Reasonable accommodation is available for qualified individuals with disabilities.
- Travel of up to 5% is required.