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H1
H1
201 – 500 Employees
H1B Visa SponsorConsultingHealthcareLogistics
H1 is a healthcare intelligence company that brings together data and analytics for life sciences organizations, payors, providers, and patients. Its products include HCP Universe, Trial Landscape, and Precise, which support clinical trial planning, scientific research, and medical affairs. H1 Connect supports medical missions and humanitarian work, while the company’s trial insights help teams assess patient diversity and site performance. H1’s work focuses on making healthcare information and evidence more useful across medicine.
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Senior IT Operations Engineer

Lead IT operations, identity management, endpoint security, and user support for H1’s global healthcare data platform. Support teams worldwide, with a weekly in-person day at the New York City headquarters.

USUnited StatesNYNew York
$125,000 – $145,000 / year
HybridFull-timeSeniorEnglish RequiredInfrastructure Engineer

Description

  • Serve as the main contact for IT infrastructure, support, and user services.
  • Manage onboarding and offboarding, including device setup, access, account removal, and security steps.
  • Oversee the service desk queue, timely ticket resolution, documentation, and SLA-based escalations.
  • Provide hands-on Tier 2 support for user devices, platforms, and infrastructure.
  • Support H1’s global teams and work from the New York City headquarters one day each week.
  • Improve and document IT processes and operational runbooks across teams and locations.
  • Mentor IT Operations staff and set practices for knowledge sharing, documentation, and escalation.
  • Manage endpoint security and devices with CrowdStrike and IRU/Kandji.
  • Monitor and maintain Okta identity and access management.
  • Find operational risks and bottlenecks, then improve service delivery.
  • Lead responses to critical IT issues alongside Security, Engineering, and Leadership.
  • Advise leadership on tooling, infrastructure, and security gaps.
  • Work with Security, Engineering, and Business teams.
  • Improve support quality, response times, user satisfaction, and operational efficiency.

Requirements

  • Bring at least five years of IT operations experience, including break-fix support, infrastructure management, and user administration.
  • Have hands-on experience with Okta or a comparable identity and access management platform.
  • Have experience managing Google Workspace at scale.
  • Be proficient with CrowdStrike Falcon or a similar endpoint detection and response tool.
  • Have experience with device management platforms such as IRU, Kandji, or an equivalent.
  • Demonstrate security awareness and knowledge of IT security fundamentals and compliance practices.
  • Have experience managing service desk ticketing systems and support workflows.
  • Show an ability to mentor technical colleagues and lead operational improvements.
  • Communicate well and work effectively with globally distributed teams.

Benefits

  • A full range of health insurance options.
  • Generous paid time off.
  • Scheduled company-wide wellness holidays.
  • Retirement plan options.
  • Health and charitable giving stipends.
  • Business Resource Groups with opportunities to make an impact.
  • Stock options.
  • The chance to work with leading biotech and life sciences companies in an innovative industry.

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