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The Cigna Group
The Cigna Group
HealthcareHealthcare InsurancePharmaceuticals
The Cigna Group is a global healthcare company operating through Cigna Healthcare and Evernorth Health Services. Its work combines healthcare services, health insurance, and pharmacy benefits management to support the health and wellbeing of customers, clients, and patients. The company also focuses on ethical healthcare and artificial intelligence practices, health equity, responsible environmental and social governance, and innovation in how care is delivered.
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Senior Enrollment and Billing Supervisor

Lead Evernorth Health Services’ remote healthcare billing and accounts receivable teams. Improve invoicing accuracy, collections, training, issue resolution, and billing modernization.

USUnited States
$62,400 – $104,000 / year
RemoteFull-timeSeniorEnglish RequiredBilling Specialist

Description

  • Supervise and develop billing team members through coaching and career discussions.
  • Set performance expectations and accountability measures.
  • Promote engagement, teamwork, and continuous improvement.
  • Lead new-hire onboarding and training, and maintain team proficiency in billing systems, processes, and client requirements.
  • Identify skill gaps, create development plans, and coordinate cross-training to support flexibility and business continuity.
  • Maintain training materials, job aids, and standard operating procedures.
  • Prepare staff for new products, systems, and billing modernization initiatives.
  • Oversee accurate, timely invoicing and track accounts receivable aging, collections, and outstanding balances.
  • Resolve billing discrepancies and payment application issues, and manage escalated client and operational concerns.
  • Track KPIs for receivables, invoice accuracy, collections, escalations, productivity, service, training, and readiness.
  • Prepare operational and financial reports for leadership, identifying risks, trends, and improvement opportunities.
  • Advance operational efficiency and quality improvement initiatives.
  • Support the implementation of new systems, tools, and workflows.
  • Lead adoption and readiness for billing modernization and transformation initiatives.
  • Collaborate with Operations, Client Services, Finance, Eligibility, Claims, and Implementation teams.
  • Supervise and develop billing team members through coaching and career discussions.
  • Set performance expectations and accountability measures.
  • Promote engagement, teamwork, and continuous improvement.
  • Lead new-hire onboarding and training, and maintain team proficiency in billing systems, processes, and client requirements.
  • Identify skill gaps, create development plans, and coordinate cross-training to support flexibility and business continuity.
  • Maintain training materials, job aids, and standard operating procedures.

Requirements

  • Experience in billing, accounts receivable, revenue operations, healthcare administration, or related operations.
  • Prior supervisory, leadership, or team lead experience.
  • Strong analytical, problem-solving, and decision-making skills.
  • Experience using operational metrics and reporting.
  • Strong communication and stakeholder management skills.
  • Healthcare payer, enrollment, eligibility, billing, or revenue cycle experience preferred.
  • Experience leading organizational change or system implementations preferred.
  • Experience developing, coaching, and training employees preferred.
  • Cable broadband or fiber optic internet with minimum speeds of 10 Mbps download and 5 Mbps upload when working from home.

Benefits

  • Eligibility for an annual bonus plan.
  • Medical, vision, and dental insurance.
  • Well-being and behavioral health programs.
  • 401(k) plan.
  • Company-paid life insurance.
  • Tuition reimbursement.
  • At least 18 days of paid time off per year.
  • Paid holidays.
  • Leaves of absence.
  • Remote work arrangement.
  • Cable broadband or fiber optic internet service with minimum speeds of 10 Mbps download and 5 Mbps upload required for home working.
  • Medical, vision, and dental insurance.
  • Well-being and behavioral health programs.

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