Tibber
Tibber
Tibber is an energy technology company developing app-based tools that change how households buy and use electricity. Its smart platform connects people with more affordable, renewable energy while helping them understand and reduce their consumption. For professionals exploring careers in the energy and technology sectors, Tibber offers a chance to contribute to products designed to make everyday electricity use more efficient and better for the planet.

Senior Engineering Manager, Customer Experience at Tibber — Berlin Hybrid

Lead Tibber’s Customer Experience engineering domain, spanning the app, AI assistant, and agentic product development. Guide teams building smarter energy experiences for customers.

Description

  • Partner with Product, Design, and Data to lead Tibber’s Customer Experience engineering domain
  • Set and manage a multi-quarter roadmap connected to Tibber’s business objectives
  • Manage 8–15 engineers across multiple subteams, including Staff Engineers and Tech Leads
  • Take ownership of team health, performance, and professional development
  • Create an inclusive, transparent, and psychologically safe team culture
  • Develop Staff Engineers and Tech Leads as effective leaders
  • Ensure high-quality, dependable delivery across the Tibber app and customer companion
  • Connect engineering work to its purpose while balancing delivery speed, quality, and sustainability
  • Keep a clear view of the domain’s technical health and current state
  • Work with the Staff Engineer to shape technical direction and align it with business priorities
  • Guide the move toward agentic engineering and responsible AI-enabled customer experiences
  • Help improve engineering-wide practices, hiring, and onboarding
  • Represent the Customer Experience domain throughout Tibber
  • Report to the VP of Engineering

Requirements

  • Five or more years of experience leading software engineering teams
  • Experience managing approximately 10 or more engineers across several subteams is preferred
  • Strong software engineering background with experience delivering production systems
  • Able to discuss mobile and app architecture, as well as modern AI-driven product experiences, with technical credibility
  • Experience owning a customer-facing product area, preferably a mobile app at scale
  • Experience leading an engineering domain in partnership with Product and Design
  • Track record of setting and delivering multi-quarter direction in ambiguous conditions
  • Strength in coaching, feedback, people leadership, and decision-making
  • Experience guiding engineers through agentic development with measurable outcomes
  • Understanding of agentic development tools, workflows, and changes in engineering practice

Benefits

  • Inclusive, transparent, and psychologically safe working culture
  • Opportunities to develop professionally and grow as a leader
  • Diverse and inclusive workplace
  • Flexible hybrid work model based in Berlin or Stockholm
  • Work on AI-enabled products and agentic engineering practices
  • Opportunity to support the energy transition and more sustainable energy use

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