OpenText
OpenText
OpenText is a Canadian enterprise software company focused on managing business information across its lifecycle. Its portfolio includes enterprise content management, document and records management, information governance, collaboration, and cloud and IT operations tools, delivered through both on-premises and SaaS models. The company supports business customers through enterprise technology, professional services, client success, and cloud operations teams, with career opportunities aligned to these areas.

Senior Cloud Applications Consultant - OpenText - Ireland Remote

Support enterprise customers using OpenText cloud applications by maintaining production stability, diagnosing complex issues, and strengthening service delivery.

Description

  • Maintain the stability and performance of OpenText Cloud environments for enterprise customers
  • Investigate and resolve complex technical issues
  • Administer production systems and related environments
  • Work with Product Support, IT, Engineering, and other cross-functional teams
  • Address critical incidents while improving service delivery
  • Help advance customer satisfaction, operational excellence, and the success of OpenText cloud solutions

Requirements

  • Experience supporting enterprise-scale, multi-tier applications in an IT or consulting setting
  • Working knowledge of Kubernetes fundamentals
  • Understanding of ITIL-based service delivery practices
  • Proficiency in Windows and UNIX administration
  • Scripting experience with .sh, .bat, Java, and JavaScript
  • Relational database experience with SQL Server and SQL
  • Familiarity with IIS, Apache, Tomcat, and JBoss
  • Strong technical troubleshooting skills
  • Clear and effective communication skills
  • Ability to perform effectively in a fast-moving, changing environment

Benefits

  • Hands-on responsibility for enterprise-grade OpenText Cloud applications
  • Practical exposure to Kubernetes, scripting, and web server technologies
  • Cross-functional work with Product Support, IT, and Engineering teams
  • Scope to develop and expand technical expertise
  • Inclusive workplace environment
  • Reasonable accommodations available during the application or recruitment process for candidates with disabilities

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