efm Logistics
efm Logistics
201 – 500 Employees
ConsultingLogisticsTransport
efm Logistics is an Australian and New Zealand logistics provider focused on supply chain integration, transport management and 4PL services. Its team combines logistics expertise, technology, consulting and data intelligence to help customers coordinate transport operations, improve supply chain performance and make informed decisions through reporting and analysis. The company’s work spans ongoing transport management, supply chain optimization and tailored logistics consulting, making it relevant to professionals interested in logistics, transport technology and supply chain operations.

Sales Operations Manager – Hybrid, Moorabbin

Lead Salesforce, reporting and pipeline governance for efm Logistics’ national New Business team. Support logistics and supply chain growth across Australia, New Zealand and international markets.

Description

  • Manage the national New Business pipeline, keeping opportunities accurate, current and moving forward
  • Conduct recurring pipeline reviews, address stalled or at-risk opportunities, and surface key priorities and risks
  • Produce weekly, monthly and quarterly reports, including board-ready updates on pipeline health and performance
  • Own Salesforce as the central New Business data source, ensuring data quality and reporting accuracy
  • Find ways to improve sales conversion, pipeline velocity and the customer journey
  • Drive consistent adherence to agreed sales processes and procedures across the New Business team
  • Maintain and enhance Sales and Implementation processes to promote consistent working practices
  • Assist with tenders and RFPs, including proposals, presentations and sales materials
  • Keep a central repository of current sales collateral, templates and resources
  • Help onboard and train new team members on Salesforce, systems and processes
  • Coordinate customer meetings, events and presentations in support of the sales team
  • Work with the General Manager - Implementation, Project Managers and Account Managers throughout onboarding and hypercare
  • Monitor implementation milestones and escalate risks that could affect customer go-live or commercial results
  • Develop and deliver improvements across the New Business funnel, systems and reporting
  • Train, coach and support Salesforce adoption across the New Business team
  • Administer Salesforce configuration, system updates and release activities for New Business
  • Ensure reports deliver clear, dependable insights to sales representatives, managers and leadership

Requirements

  • Experience in Sales Operations, Revenue Operations, Commercial Operations or a comparable position
  • Strong Salesforce administration and reporting experience is essential
  • Background managing sales pipelines, reporting and CRM data in a national or multi-team setting
  • Strong analytical capability, including using data to identify trends, risks and opportunities
  • Advanced Microsoft Excel and MS Office skills, including report and dashboard creation
  • Experience collaborating closely with Sales, Implementation and Account Management teams
  • Strong organisation and time management skills with the ability to balance competing priorities
  • Clear communication and effective stakeholder management skills
  • Demonstrated ability to improve processes and establish consistent ways of working
  • Transport or logistics industry experience is advantageous but not required
  • A relevant tertiary qualification is desirable

Benefits

  • Regular professional development training focused on strengthening skills and supporting career progression
  • A dynamic, empowering culture that encourages the team to continually improve
  • The chance to work with an industry leader
  • Competitive salary and bonus scheme
  • Modern office space and technology at the Morris Moor complex in Moorabbin
  • Free parking and an onsite café
  • Company functions and team-building activities
  • Partnerships with two charities, including paid volunteering time to support their local and international impact

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