Allied Roofing Partners
Allied Roofing Partners
201 – 500 Employees
B2BConstruction
Allied Roofing Partners is a national residential roofing group in the construction and B2B sectors. It supports a network of established roofing contractors across the United States with flexible capital, strategic guidance, operational resources, and connections across its partner network. The company’s model is built around long-term partnerships that help local roofing businesses grow and improve operations while retaining their autonomy, brands, and community legacies.

Remote Administrative and Customer Service Coordinator – Virginia

Support construction job closeouts, invoicing, customer follow-up, and project records remotely for Heritage Builders. Coordinate with customers, vendors, and internal teams to keep documentation, billing, and communications on track.

Description

  • Finalize completed jobs accurately and efficiently
  • Prepare and issue customer invoices without delay
  • Contact customers about completed work, satisfaction, and unresolved items
  • Coordinate schedules, documentation, and communications across customers and internal teams
  • Keep project files current and maintain accurate company database records
  • Monitor job progress and confirm all required paperwork is complete before closeout
  • Follow up on overdue invoices to support collection efforts
  • Respond to customer questions and concerns promptly and professionally
  • Share project updates with customers and other stakeholders
  • Handle assigned office operations and administrative duties

Requirements

  • Experience in customer service, project coordination, administrative support, or a comparable role
  • Strong organizational skills and effective time management
  • Excellent written and verbal communication
  • Ability to balance competing priorities in a fast-paced setting
  • Working knowledge of Microsoft Outlook, Word, and Excel
  • Experience with invoicing, billing, and CRM platforms is preferred
  • Careful attention to detail with strong problem-solving skills
  • Reliable high-speed internet connection
  • Availability to work in the EST and/or CST time zones
  • Experience in construction, roofing, restoration, or home services is a plus
  • Background in customer follow-up and job closeout workflows
  • Previous remote work experience is preferred

Benefits

  • Health, dental, and vision insurance
  • Paid time off and company holidays
  • Opportunities for professional development
  • Supportive team environment

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