NCR Atleos
NCR Atleos
NCR Atleos develops self-service financial technology for banks, financial institutions, and retailers worldwide. Its products and services include ATM-as-a-Service, ATM software, managed ATM operations, card-free cash access, and mobile cash withdrawal. By combining ATM infrastructure, software, and end-to-end outsourcing, the company helps organizations expand access to cash while simplifying operations and improving customer experiences. NCR Atleos operates an independent global ATM network and works across banking, fintech, and enterprise technology.

Professional Services Engineer III – Remote in Canada

NCR Atleos seeks a Professional Services Engineer III to deliver and support ATM and cash-recycler software across Canada. The role leads complex implementations, testing, troubleshooting, customer deployments, and technical escalations.

Description

  • Develop, evaluate, install, test, troubleshoot, and support NCR Atleos financial software for ATMs and cash recyclers
  • Provide technical leadership, architectural guidance, and ownership of complex solution deliveries across multiple customer engagements
  • Assess requirements and estimate implementation effort in customer environments
  • Configure base software and related supporting components
  • Perform unit testing, track defects, and implement software updates
  • Diagnose system failures and coordinate their resolution
  • Define acceptance criteria and quality objectives
  • Provide estimates, standards, constraints, and dependencies for statements of work and delivery plans
  • Lead the design and delivery of complex, multi-module and multi-workstream software solutions
  • Serve as the primary technical escalation point for complex or high-impact issues
  • Lead end-to-end testing across integrated systems and environments
  • Prepare software for customer and network distribution
  • Support field teams with lab installations, certifications, and training
  • Lead resolution of issues identified during customer acceptance testing
  • Define solution architectures for customer certification and pilot initiatives
  • Resolve Level 3 production issues, including hot fixes and integration testing
  • Own major production escalations and drive corrective actions and stability improvements
  • Mentor consultants and lead knowledge-sharing, technical review, and enablement initiatives
  • Collaborate with engineering, support, and sales teams
  • Develop reusable frameworks and tools while advancing delivery best practices
  • Support customer engagements through solution scoping, demonstrations, and technical proposal contributions

Requirements

  • Bachelor’s degree or equivalent accreditation in computer science, information systems, or a related technical discipline
  • Experience leading technical projects and coordinating project resources
  • Experience with Microsoft operating system technologies, including Windows 10 and Windows 7
  • Knowledge of hardware drivers, application installation, TCP/IP networking, IIS, remote access, and client/server architectures
  • Experience delivering technical presentations, webinars, and customer-facing sessions
  • Experience in the ATM or kiosk self-service industry
  • Experience programming or debugging client applications
  • Familiarity with VB/VB.NET, C++, and C#
  • Advanced knowledge of JavaScript, TypeScript, HTML, CSS, NodeJS, ExpressJS, .NET, AngularJS, Angular, and XML
  • Proficiency in Java and C#
  • Experience developing client applications
  • Experience with ATM operations at financial institutions or network switches
  • Experience with CEN XFS ATM software specifications
  • Knowledge of NDC and 912 message formats
  • Experience with proprietary message formats
  • Experience integrating web services with WebSphere or IIS
  • Experience using PSA, Confluence, and QuickBase
  • Experience with JIRA, Subversion, or similar source control tools
  • Working knowledge of Agile SDLC
  • Employment is conditional upon passing applicable screening criteria

Benefits

  • Travel is required throughout Canada, primarily in Toronto and Montreal
  • Initial training may involve travel to major Canadian hubs or client locations across the country
  • Some shift work may be required
  • Employee accommodations are available for disabilities or medical requirements

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