American Express is a global financial services company operating across banking, finance, and B2B payments. Its business includes consumer, business, and corporate credit cards; payment and merchant services; savings accounts, certificates of deposit, and personal loans; as well as rewards, travel programs, corporate payment solutions, financial education, security services, and cardmember and merchant support.
Portfolio Manager I, Legal Debt Recovery – American Express (Gurugram Hybrid)
Manage legal debt recovery, litigation, settlements, and compliance for American Express in India. Oversee law firms, regulators, recovery performance, and litigated account portfolios.
Description
- Develop and execute legal debt recovery strategies across delinquency segments
- Lead civil and criminal recovery proceedings, including arbitration, DRT, NI Act Section 138 cases, NCLT proceedings, and the Willful Defaulter process where applicable
- Oversee pre-litigation recovery activities, including legal notices and settlement discussions
- Monitor case progress and drive timely resolutions to improve recoveries
- Manage litigated account portfolios across multiple Indian jurisdictions
- Coordinate with empaneled law firms and advocates
- Review pleadings, affidavits, evidence, and legal notices
- Track hearings, confirm representation, and maintain case MIS
- Collaborate with Risk, Compliance, Controllership, Finance, Customer Experience, and senior leadership
- Provide legal guidance for credit and recovery policy development
- Report portfolio results, litigation exposure, and recovery trends to leadership
- Handle escalations from customers, regulators, and senior management
- Manage relationships with panel firms, advocates, recovery agencies, and investigators
- Work with regulators, ombudsman offices, and quasi-judicial authorities when required
- Negotiate settlements with high-value or sensitive customers
- Appoint, assess, and manage panel advocates and legal recovery agencies
- Negotiate external partner fees and service-level agreements
- Conduct regular vendor performance reviews and audits
- Ensure compliance with RBI guidelines, the Consumer Protection Act, Civil Procedure Code, Negotiable Instruments Act, DRT, Insolvency and Bankruptcy Code, data privacy requirements, and fair-practice codes
- Promote ethical recovery practices and reduce reputational exposure
- Identify legal risks in recovery operations and recommend corrective actions
- Maintain complete documentation and audit readiness
- Support internal and external audits
- Contribute legal guidance to policy revisions and process improvements
- Monitor recovery rates, case costs, case aging, legal turnaround time, and settlement ratios
- Prepare management dashboards and performance reports
- Recommend ways to improve legal recovery return on investment
- Work closely with Collections, Risk, Compliance, and Finance
- Manage high-value customer settlement negotiations
- Support strategic recovery decisions for management
Requirements
- Law degree or equivalent legal qualification
- Strong understanding of Indian debt recovery laws
- Knowledge of litigation management and regulatory compliance
- Successful completion of a background verification check, subject to applicable laws and regulations
Benefits
- Competitive base salary
- Bonus opportunities
- Financial-wellness and retirement support
- Medical, dental, vision, life insurance, and disability coverage, depending on location
- Flexible hybrid, onsite, or virtual work arrangements based on role and business needs
- Paid parental leave, depending on location
- Access to global onsite wellness centers staffed by nurses and doctors
- Confidential counseling through the Healthy Minds program
- Career development opportunities and training