Jefferson
Jefferson
5,001 – 10,000 Employees
H1B Visa SponsorEducationHealthcare
Jefferson is a healthcare and education organization serving communities across the greater Philadelphia region, the Lehigh Valley, Northeastern Pennsylvania, and southern New Jersey. Its more than 65,000 team members support care delivered across 32 hospital campuses, alongside research and professional education through 10 colleges and three schools offering more than 200 programs to over 8,300 students. Jefferson also provides health coverage to 360,000 members through Jefferson Health Plans and Health Partners Plans, extending its role in the region’s healthcare system.

Patient Services Associate II - Jefferson Health, Warminster (Onsite)

Part-time role supporting Jefferson Health patients with check-in, insurance verification, and appointment scheduling in EPIC. Helps maintain courteous, efficient clinic operations across Bucks and Montgomery Counties.

Description

  • Improve the patient experience by managing arrival and departure activities for practice and department visits
  • Secure required procedure pre-certifications and pre-authorizations
  • Verify insurance coverage, referrals, and patient demographic details
  • Handle EPIC check-in, check-out, and point-of-service processes
  • Schedule patient appointments in EPIC
  • Support efficient patient movement to examination rooms
  • Escalate patient or provider concerns when appropriate
  • Welcome and assist patients and visitors professionally in person and by phone
  • Work collaboratively with colleagues, visitors, and staff in line with Jefferson’s values
  • Complete other assigned duties as requested

Requirements

  • High school diploma or equivalent
  • Customer service or patient-facing healthcare experience preferred
  • Ability to use EPIC for check-in, check-out, point-of-service transactions, and appointment scheduling
  • Experience verifying insurance and securing procedure pre-certifications or pre-authorizations preferred
  • Must follow HIPAA privacy and security requirements
  • Must comply with applicable federal, state, and local regulations

Benefits

  • Medical and prescription insurance
  • Supplemental insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Accidental death and dismemberment insurance
  • Short- and long-term disability insurance
  • Flexible spending accounts
  • Retirement plans
  • Tuition assistance
  • Voluntary benefits offering access to group insurance rates and discounts
  • Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
  • Medical and prescription insurance available to all colleagues, including those working less than part-time

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