1st Formations
1st Formations
51 – 200 Employees
B2BComplianceLegal
1st Formations is a UK company formation and compliance provider serving entrepreneurs, accountants, and professional advisers. Its online services cover company incorporation, company secretarial support, registered office and service address arrangements, AML and identity verification, confirmation statement filing, and access to banking referrals for UK and non-resident clients. The company also provides an Online Company Manager platform and legal document templates, combining digital tools with ongoing B2B support for businesses managing their formation and compliance responsibilities. 1st Formations is a Certified B Corporation and operates in the legal, B2B, and compliance sectors.

Head of Operations (London Hybrid)

Lead operational strategy and performance across 1st Formations’ UK company formation and compliance services. Oversee customer-facing teams, service integration, reporting, scaling readiness, and operational resilience.

Description

  • Own operational strategy and daily performance across sales, retention, customer service, mail, company secretarial services, and serviced offices.
  • Turn commercial priorities into practical functional plans while staying involved in delivery.
  • Establish operating rhythms, targets, workflows, and service standards for customer-facing teams.
  • Create reporting and KPI frameworks that clarify performance, risk, and growth opportunities.
  • Coordinate cross-functional work and remove operational bottlenecks.
  • Work with the CEO to assess growth opportunities, new services, and market expansion.
  • Evaluate operational readiness before the business takes on new commitments.
  • Develop and coach functional managers and senior leaders.
  • Lead operational improvement with Product across systems, automation, process redesign, and technology enablement.
  • Maintain operational resilience, enterprise risk management, regulatory compliance, governance, and controls.
  • Build a high-performing culture grounded in accountability, collaboration, continuous improvement, and customer focus.

Requirements

  • Experience leading operations across multidisciplinary or multi-entity service organisations.
  • Background in a scaling SME, ideally within subscription, membership, or B2B services.
  • Ability to coordinate multiple business units while maintaining clear performance ownership.
  • Strong operational and organisational skills, with the credibility to advise senior leaders.
  • Familiarity with regulated, professional services, or compliance-focused environments.
  • Data-driven leadership that converts strategy into measurable execution and reliable delivery.
  • Collaborative leadership style that aligns varied teams and raises operating standards.
  • Change-focused approach to improving processes while enabling growth and innovation.
  • Current UK right to work, assessed during the application process.

Benefits

  • Comprehensive benefits package.
  • Clear progression opportunities as the company grows.
  • Meaningful influence over customer experience and product development.
  • Culture centred on ownership, impact, and continuous learning.

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