GE HealthCare develops medical technologies and integrated solutions for precision care. As a standalone healthcare technology company, it works across medical imaging, ultrasound, and healthcare IT to support clinicians, improve hospital efficiency, and enable more precise therapies. Its substantial research and development focus supports ongoing advances in diagnostic and treatment technologies, making GE HealthCare a relevant destination for professionals working in healthcare, medical technology, and related pharmaceutical fields.
Field Service Engineer, Medical Equipment — Columbia, SC
Install, maintain, and repair GE HealthCare medical equipment at hospitals and healthcare systems in Columbia and nearby South Carolina communities. Provide onsite customer support, manage service issues through resolution, and coordinate with regional and national support teams.
Description
- Perform scheduled preventive maintenance on medical equipment at hospitals and healthcare systems.
- Troubleshoot, repair, and install moderately complex medical equipment.
- Lead customer communications and handle escalations, including concerns related to installations.
- Manage customer service issues from dispatch or identification through resolution.
- Work with team members to develop suitable solutions for customers.
- Lead installations, validations, maintenance, and service repairs for designated equipment.
- Build customer relationships that support contract and on-demand service revenue.
- Maintain customer relationships through timely communication, issue resolution, and follow-up.
- Follow company procedures and hospital protocols to meet regulatory and compliance requirements.
- Record daily work, including service metrics and parts orders.
- Recommend additional services to customers and the sales team.
- Follow the GE HealthCare escalation process and work with regional and national support teams on corrective action plans.
- Travel onsite to customer locations in Columbia and surrounding areas of South Carolina.
Requirements
- Associate or bachelor’s degree plus at least three years servicing medical equipment; equivalent military education plus at least three years of relevant experience; or high school diploma/GED plus at least six years of relevant experience.
- Valid driver’s license and ability to maintain it.
- Experience working with internal teams and external customers in a solution-focused service process.
- Availability for after-hours work or rotating on-call coverage, including weekends for critical issues.
- Some overnight travel may be required.
- Experience using web applications and Microsoft products.
- Legal authorization to work in the United States; visa sponsorship is unavailable.
- Ability to lift, carry, push, and pull up to 35 pounds without assistance.
- Ability to frequently bend, stoop, twist, climb, crouch, squat, kneel, crawl, sit, and stand for extended periods.
- Ability to reach above, at, and below shoulder level; flex and extend the neck; and use hands and fingers with dexterity.
- Vision abilities may include color, near, distance, peripheral, and depth perception.
Benefits
- Company car for onsite customer support.
- Professional development opportunities.
- Competitive compensation.
- Relocation assistance.
- Customer vaccination requirements may apply.
- Drug screening may be required as a condition of employment, where applicable.