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EXER is an Italian sports manufacturing company that creates outdoor fitness equipment and complete public gym environments. Its portfolio covers calisthenics and street-workout structures, outdoor cardio machines, strength and aerobic stations, and exercise trails designed for community and recreational spaces. EXER manages projects from concept through installation, offering 3D visual previews, technical documentation, and certified assembly. The company highlights Made in Italy production, EN16630 compliance, and durable materials selected for outdoor use, including UV-resistant seating, coated grips, recycled polyethylene, and SBR safety surfacing. With a small team, EXER works with B2B customers seeking practical, long-lasting outdoor training solutions.
EXER Technical Services Agent — Hybrid in El Segundo
Deliver help desk and onsite IT support for EXER clinics and corporate offices. Troubleshoot hardware, software, network, and user-system issues across Southern California.
Description
- Deliver daily internal IT help desk support and customer service to EXER staff in clinics and corporate offices.
- Diagnose software and hardware failures and investigate network issues affecting computers, peripherals, phones, and payment systems.
- Resolve network, connectivity, and printing problems through troubleshooting and repair.
- Coordinate external support vendors to address technical issues.
- Monitor, assign, and close IT help desk tickets.
- Create and decommission user accounts.
- Install, test, and configure workstations, peripherals, and software.
- Assist with installing and configuring routers, switches, network hubs, and other network equipment.
- Install and test computers, phones, and peripherals for new clinic openings.
- Keep software and hardware inventory records accurate.
- Develop process improvements that increase efficiency, organization, and accuracy.
- Travel throughout LA, Ventura, and Orange counties for onsite break/fix repairs, training, implementations, decommissioning, and related duties.
- Occasionally travel to other counties and clinics.
- Complete additional duties and projects assigned by the Technology Services Director.
Requirements
- Entry-level opportunity for candidates with demonstrated IT experience or the aptitude to build further technical skills.
- Advanced IT education or equivalent practical experience is strongly preferred.
- At least one year of directly related IT service support experience or equivalent experience is strongly preferred.
- Familiarity troubleshooting and repairing business peripherals, including copiers, printers, and scanners, both remotely and onsite.
- Demonstrated customer service and technical support experience.
- Strong analytical and problem-solving abilities.
- Excellent written and verbal communication skills.
- Ability to prioritize tasks according to company needs.
- Ability to rapidly develop skills and knowledge when handling unfamiliar challenges.
- Working knowledge of networking fundamentals and a range of software packages.
- Experience using current versions of Windows and Microsoft Office.
- Ability to lift up to 50 pounds.
- Valid driver's license and dependable transportation for regular onsite support travel.
- Availability for some evening, weekend, and holiday work as part of a team providing coverage from 8 a.m. to 8 p.m., seven days a week, 363 days per year.
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