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Everlab
Everlab
11 – 50 Employees
ConsultingHealthcareLogistics
Everlab is an early-stage HealthTech company focused on preventive healthcare. It combines medical research, software, diagnostics, and clinician-led care to provide personalised risk-management and health-optimisation programs. Through its tech-enabled clinic model, Everlab delivers membership services, telehealth consultations, data-driven coaching, and long-term care plans supported by remote clinical teams. The company is building technology and care pathways designed to help members identify health risks early, prevent disease, and improve their wellbeing over time.
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Enterprise Account Manager – Melbourne Hybrid

Manage corporate and insurance healthcare partnerships for Everlab, from implementation through renewal. Drive utilisation, client outcomes, executive engagement, and account growth across enterprise customers.

AUAustraliaHybridFull-timeMiddleSeniorEnglish RequiredAccount ManagerSales

Description

  • Manage relationships with leading corporate and insurance partners after go-live
  • Serve as the primary day-to-day contact for enterprise accounts
  • Increase member utilisation and monitor accounts at risk
  • Lead Quarterly Business Reviews and engagements with senior stakeholders
  • Create client engagement plans focused on measurable outcomes
  • Use usage, biomarker, and engagement data to inform account strategy
  • Lead account onboarding and rollout in partnership with Operations and Clinical teams
  • Coordinate logistics for pilots, executive health days, and phased rollouts
  • Create reusable launch communications and onboarding resources
  • Develop and maintain training calendars
  • Plan and deliver on-site and virtual activations, webinars, and executive briefings
  • Lead renewals and develop commercial and clinical cases for continuation
  • Spot expansion opportunities and refer qualified prospects to Sales
  • Build customer advocates, case studies, testimonials, and referrals
  • Keep account information accurate in HubSpot
  • Share client insights internally to influence product and clinical roadmap priorities
  • Report to the Corporate and Enterprise Lead
  • Work closely with Corporate and Enterprise Sales, Clinical, Operations, and Marketing

Requirements

  • At least three years of experience in enterprise account management, customer success, or client services
  • Experience in B2B healthcare, employee benefits, insurance, or a comparable enterprise services setting is preferred
  • Demonstrated success managing complex enterprise relationships involving multiple stakeholders
  • Ability to oversee multiple implementations and events concurrently
  • Strong data skills and the ability to explain usage, outcomes, and ROI through analysis
  • Excellent written and verbal communication skills, including the ability to present confidently to senior HR and executive audiences
  • A genuine interest in health and wellbeing
  • Experience with HubSpot or a comparable CRM is desirable
  • Experience in corporate health, life insurance, or health and wellbeing channels is desirable
  • Familiarity with the Australian and New Zealand enterprise markets is desirable

Benefits

  • Hybrid schedule with three office days each week
  • Flexibility to handle personal commitments outside standard 9-to-5 hours when needed
  • Access to the Everlab health program after successfully completing probation
  • Employee Share Option Plan included in total remuneration
  • Supportive team committed to the company mission
  • Purpose-driven work advancing preventive health, personalised care, and reduced pressure on the healthcare system

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