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MSD
MSD
H1B Visa SponsorBiotechnologyHealthcareLogistics

MSD is a global biopharmaceutical company advancing medicines and vaccines for major health challenges, including cancer, infectious diseases, cardiovascular and metabolic conditions, and prevention-focused care. Known as Merck & Co., Inc. in the United States, Canada, and Puerto Rico, MSD combines scientific research with development and commercial expertise to bring healthcare solutions to people and animals.

Its work spans Human Health, Animal Health, and Research & Development, creating opportunities for professionals across scientific, clinical, commercial, operational, and corporate teams. With activities in regions around the world, MSD’s careers reflect its focus on research, collaboration, inclusion, and responsible progress in global health.

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Director of Commercial Data, Animal Health

Lead customer master data governance, quality, and transformation for MSD’s Animal Health commercial organization. Align global stakeholders, prepare markets for change, and drive adoption and measurable business value.

USUnited StatesNJNew Jersey
$190,800 – $300,300 / year
HybridFull-timeLeadEnglish RequiredDirector

Description

  • Lead Customer MDM as the primary business partner for the Commercial organization.
  • Turn commercial strategy, business priorities, and market needs into customer master data requirements.
  • Align stakeholders on decisions, funding, priorities, and adoption.
  • Set and maintain customer master data rules, policies, standards, and decision rights.
  • Set data quality expectations, KPIs, and business controls.
  • Improve data quality at its source by clarifying ownership in systems of record and upstream processes.
  • Chair the Customer Data Governance Council, guiding decisions, issue resolution, prioritization, and escalation.
  • Own the Customer MDM business process.
  • Define and communicate value for sales force effectiveness, commercial execution, marketing accuracy, customer engagement, reporting, analytics, and customer satisfaction.
  • Prioritize markets, business units, and use cases by ROI, commercial impact, data readiness, and organizational readiness.
  • Lead global change management and market readiness for Customer MDM launches and improvements.
  • Champion adoption, alignment, and sustained use of Customer MDM capabilities.
  • Coordinate stakeholder engagement, communications, business validation, training needs, and adoption feedback.
  • Work with Commercial, IT, Data & Analytics, Privacy, Compliance, Legal, and regional teams.
  • Translate dependencies and decisions across business, data, technology, privacy, and compliance stakeholders.
  • Escalate privacy, compliance, legal, and policy decisions to accountable owners.

Requirements

  • Bachelor’s degree and 10+ years of industry experience.
  • Demonstrated stakeholder leadership across global, regional, market, Commercial, IT, Privacy, Compliance, and Data & Analytics teams.
  • Deep knowledge of master data management principles, governance models, data quality practices, stewardship frameworks, and customer data lifecycle management.
  • Strong knowledge of commercial processes, including customer engagement, sales operations, marketing, CRM, territory management, and commercial analytics.
  • Experience leading cross-functional governance forums, building alignment, resolving conflicts, and setting decision rights.
  • Ability to connect business processes, data ownership, source-system behavior, governance requirements, and adoption dynamics.
  • Demonstrated leadership of enterprise-scale transformations involving process standardization, organizational change, technology adoption, and operating model evolution.
  • Ability to define business outcomes, set measurable success metrics, and demonstrate ROI.
  • Experience working across global, regional, and market organizations in matrixed environments.
  • Strong knowledge of CRM platforms, customer data ecosystems, analytics, integration concepts, and MDM platforms.
  • Required skills include Brand Messaging, Business Metrics, Customer Data Management, Data Integrity, Digital Marketing, Direct Marketing, Financial Acumen, Global Leadership, Market Development, Operating Models, Pricing Strategies, Product Ownership, Strategic Alignment, Strategic Planning, and Value Realization.
  • Visa sponsorship is not available.
  • A valid driving license is not required.

Benefits

  • Medical, dental, and vision coverage.
  • Additional insurance benefits for employees and their families.
  • Retirement benefits, including a 401(k).
  • Paid holidays.
  • Vacation leave.
  • Compassionate leave.
  • Sick leave.
  • Eligible for an annual bonus.
  • Eligible for long-term incentives, where applicable.
  • Hybrid work arrangement.

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