LogoFresh Jobs Ahead
Wounded Warrior Project
Wounded Warrior Project
501 – 1,000 Employees
H1B Visa SponsorConsultingHealthcareNon-profit
Wounded Warrior Project is a nonprofit serving wounded veterans and their families. Founded in 2003 as a grassroots effort to provide care items to injured service members returning from Iraq and Afghanistan, it has grown into an organization offering mental health support, career counseling, and long-term rehabilitative care. Its work combines direct services with advocacy as it responds to veterans’ changing needs.
LinkedIn
Company Jobs

Digital Experience Designer

Improve Wounded Warrior Project’s veteran support portal and mobile app as a Digital Experience Designer. Turn member insights into accessible, engaging digital services.

USUnited StatesAZArizonaCACaliforniaCOColoradoFLFloridaILIllinoisNYNew YorkNCNorth CarolinaPAPennsylvaniaTNTennesseeTXTexasWAWashington
$90,316 – $134,400 / year
HybridFull-timeMiddleSeniorEnglish RequiredEcommerce

Description

  • Research member needs through interviews, usability tests, surveys, and discovery activities.
  • Turn qualitative and quantitative findings into practical recommendations.
  • Identify needs, pain points, and opportunities throughout support journeys for warriors and their families.
  • Map and improve member journeys across digital services and human support.
  • Set and track measures of user experience success.
  • Develop user flows, wireframes, prototypes, and polished interface designs.
  • Design and refine experiences for onboarding, finding resources, joining programs, attending events, referrals, and community engagement.
  • Set interaction patterns and experience requirements for new features and improvements.
  • Guide product teams through design, testing, and implementation.
  • Use accessible and inclusive design practices.
  • Help develop the MyWWP design system and interface standards.
  • Maintain a consistent experience across digital tools and services.
  • Work with Product, Technology, Marketing, Programs, Digital Warrior Experience, and Business Systems Analyst teams.
  • Translate experience design concepts into functional requirements and implementation-ready solutions.
  • Lead focus groups, design workshops, and stakeholder reviews.
  • Share research findings, concepts, and recommendations with partners and leaders.
  • Improve information architecture, navigation, content discovery, and user understanding.
  • Take part in Agile planning, sprint work, and release readiness.
  • Attend required training sessions and meetings.
  • Handle other related duties as assigned.

Requirements

  • Bachelor’s degree in UX design, human-centered design, human factors, information architecture, graphic design, digital media, computer science, or a related field; equivalent relevant education, training, certification, and experience may substitute.
  • Five years of experience in UX, product design, interaction design, or a related field.
  • Three years designing customer-facing mobile and web experiences.
  • Three years creating wireframes, prototypes, user flows, and high-fidelity designs.
  • Two years conducting user research and usability testing.
  • Proficiency with UX design, prototyping, and collaboration tools such as Figma and FigJam or similar platforms.
  • Strong grasp of information architecture, navigation design, and content organization.
  • Ability to apply user research, journey mapping, service blueprinting, and accessibility evaluation methods.
  • Demonstrated knowledge of design systems and component libraries.
  • Ability to interpret qualitative and quantitative data.
  • Ability to facilitate collaborative workshops, journey mapping, design reviews, and stakeholder alignment.
  • Familiarity with analytics platforms such as GA4, Adobe Analytics, and Pendo.
  • Knowledge of WCAG accessibility standards and inclusive design practices.
  • Excellent written and verbal communication skills.
  • Ability to obtain ASIST Certification within one year of hire.
  • Willingness to travel up to 15%.
  • Comfort working in a general office environment and sitting for extended periods.

Benefits

  • Flexible hybrid schedule with three days in the office and two days working from home.
  • Medical, dental, and vision coverage for employees and family members.
  • Competitive pay and performance incentives.
  • Collaborative, mission-focused team environment.
  • Medical and prescription drug, dental, vision, life and AD&D, short-term disability, long-term disability, and Employee Assistance Program coverage.
  • 401(k) retirement plan.
  • Competitive paid time off.
  • Sick leave.
  • Family care leave.
  • Paid holidays.
  • Birthday holiday.
  • Education assistance.
  • Teammate wellness program.
  • Bereavement leave.
  • Eligible for an annual performance incentive.

Related Jobs