Street Group
Street Group
51 – 200 Employees
ConsultingMarketingReal Estate
Street Group is a UK-based proptech company developing cloud-native software for the real estate sector. Its products include Street.co.uk, a CRM that helps estate agents manage and grow their businesses, and Spectre, a marketing platform supporting direct mail, social media, property reports, and email campaigns. By bringing operational and marketing tools together in SaaS products, Street Group helps modernize estate agency workflows and support a smoother home-moving experience for agents and their clients.

Customer Success Manager - Manchester Hybrid

Support UK estate agencies using Street Group’s Street.co.uk CRM and PropTech products. Drive adoption, provide technical support, strengthen customer value, and identify account growth opportunities.

Description

  • Build strong knowledge of the company and its evolving product portfolio
  • Route customer feedback to the appropriate Customer Success and product teams
  • Help clients achieve strong results with Street.co.uk
  • Proactively enable existing customers to maximise the software’s value
  • Partner with sales and technology teams to deliver customer-focused product improvements
  • Develop creative, proactive solutions to emerging customer issues
  • Deliver high-quality technical support by phone and email
  • Introduce additional products to existing customers where appropriate
  • Manage your schedule and workshops independently
  • Guide customers through the system and support their success
  • Spot opportunities to expand growth and long-term value across Street Group’s product ecosystem

Requirements

  • Experience in Customer Success, preferably in a technology or SaaS environment
  • Strong commitment to delivering an excellent customer experience
  • Exceptional written and verbal communication skills
  • Fluent written and spoken English
  • Reliable, motivated self-starter who works effectively independently
  • Ambition to help grow a company during a period of rapid expansion
  • Highly organised, with outstanding attention to detail
  • Eligible to live and work in the UK
  • Able to carry out the duties of the role

Benefits

  • Hybrid working, with up to three days per week from home
  • £1,000 holiday contribution after your first year, with tax covered
  • A development-focused culture that supports professional growth
  • £500 annual learning and development budget
  • Paid leave for your birthday
  • Two paid volunteering days
  • Enhanced maternity, paternity, and adoption pay
  • Mental health and wellbeing support through Health Assured
  • Regular wellbeing initiatives
  • Flexible working hours
  • Public transport season ticket loans
  • Paid menopause leave
  • Holiday purchase scheme
  • Company and team off-sites, events, and social gatherings
  • Cycle-to-work scheme
  • Electric car salary sacrifice scheme
  • Climate-positive company
  • Comfortable, relaxed office with dogs welcome
  • Fully stocked fridge, plus beers or alternatives every Friday afternoon
  • Opportunity to work with cutting-edge technology

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