Street Group
Street Group
Street Group ब्रिटेन स्थित एक प्रॉपटेक कंपनी है, जो रियल एस्टेट क्षेत्र के लिए क्लाउड-नेटिव सॉफ़्टवेयर विकसित करती है। इसके उत्पादों में Street.co.uk शामिल है, जो एस्टेट एजेंटों को अपने व्यवसाय का प्रबंधन और विस्तार करने में मदद करने वाला CRM है, और Spectre, जो डायरेक्ट मेल, सोशल मीडिया, प्रॉपर्टी रिपोर्ट तथा ईमेल अभियानों के लिए सहायता देने वाला मार्केटिंग प्लेटफ़ॉर्म है। SaaS उत्पादों में संचालन और मार्केटिंग टूल को एक साथ लाकर, Street Group आधुनिक एस्टेट एजेंसी कार्यप्रवाहों को बेहतर बनाने और एजेंटों तथा उनके ग्राहकों के लिए घर बदलने के अनुभव को अधिक सहज बनाने में मदद करती है।

Customer Success Manager - Manchester Hybrid

Support UK estate agencies using Street Group’s Street.co.uk CRM and PropTech products. Drive adoption, provide technical support, strengthen customer value, and identify account growth opportunities.

विवरण

  • Build strong knowledge of the company and its evolving product portfolio
  • Route customer feedback to the appropriate Customer Success and product teams
  • Help clients achieve strong results with Street.co.uk
  • Proactively enable existing customers to maximise the software’s value
  • Partner with sales and technology teams to deliver customer-focused product improvements
  • Develop creative, proactive solutions to emerging customer issues
  • Deliver high-quality technical support by phone and email
  • Introduce additional products to existing customers where appropriate
  • Manage your schedule and workshops independently
  • Guide customers through the system and support their success
  • Spot opportunities to expand growth and long-term value across Street Group’s product ecosystem

आवश्यकताएँ

  • Experience in Customer Success, preferably in a technology or SaaS environment
  • Strong commitment to delivering an excellent customer experience
  • Exceptional written and verbal communication skills
  • Fluent written and spoken English
  • Reliable, motivated self-starter who works effectively independently
  • Ambition to help grow a company during a period of rapid expansion
  • Highly organised, with outstanding attention to detail
  • Eligible to live and work in the UK
  • Able to carry out the duties of the role

लाभ

  • Hybrid working, with up to three days per week from home
  • £1,000 holiday contribution after your first year, with tax covered
  • A development-focused culture that supports professional growth
  • £500 annual learning and development budget
  • Paid leave for your birthday
  • Two paid volunteering days
  • Enhanced maternity, paternity, and adoption pay
  • Mental health and wellbeing support through Health Assured
  • Regular wellbeing initiatives
  • Flexible working hours
  • Public transport season ticket loans
  • Paid menopause leave
  • Holiday purchase scheme
  • Company and team off-sites, events, and social gatherings
  • Cycle-to-work scheme
  • Electric car salary sacrifice scheme
  • Climate-positive company
  • Comfortable, relaxed office with dogs welcome
  • Fully stocked fridge, plus beers or alternatives every Friday afternoon
  • Opportunity to work with cutting-edge technology

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