TEKsystems
TEKsystems
TEKsystems is a global technology consulting and workforce solutions company serving enterprise organizations. Its work spans cloud, data and AI, automation, application development, Agile and DevOps transformation, technology operations, and digital experience. The company also provides talent acquisition, recruitment, and managed services, supporting technology teams and large-scale workforce programs across sectors including financial services, healthcare, the public sector, telecommunications, retail, manufacturing, and energy. Its broad service model creates opportunities across consulting, engineering, technology operations, and recruitment-focused roles.

Customer Service Representative - Virginia Beach Hybrid

Support members with accounts, cards, loans, savings, and retirement planning in TEKsystems’ 24/7 contact center. Provide clear, empathetic guidance and help identify solutions that support their financial goals.

Description

  • Act as the first point of contact for members
  • Provide empathetic, clear, and confident assistance
  • Explain financial products and services in accessible terms
  • Use multiple systems while staying focused throughout member conversations
  • Support questions about accounts, cards, loans, savings, and retirement planning
  • Recommend suitable solutions aligned with members’ goals
  • Develop strong, ongoing relationships with members

Requirements

  • Strong written and verbal communication skills
  • A genuine commitment to helping people
  • Flexibility in a fast-paced work environment
  • Curiosity and a willingness to keep learning
  • Previous experience is not required
  • Confidence using multiple systems
  • Availability to work in a dynamic, 24/7 contact center

Benefits

  • Medical, dental, and vision coverage
  • Critical illness, accident, and hospital insurance
  • 401(k) plan with pre-tax and Roth contribution options
  • Life insurance, including voluntary life and AD&D coverage for employees and dependents
  • Short- and long-term disability coverage
  • Health Savings Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Paid time off, vacation, or sick leave
  • Training and support for success

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