Zurn Elkay Water Solutions
Zurn Elkay Water Solutions
1,001 – 5,000 Employees
HealthcareHospitalityLogistics
Zurn Elkay Water Solutions develops clean water and sustainable building products for commercial, municipal, healthcare, hospitality, logistics, and industrial settings. Its portfolio includes engineered water solutions, plumbing products, commercial sinks, bottle fillers, water coolers, and drinking fountains. The company focuses on supporting safe, reliable water access while reducing environmental impact and total cost of ownership across the products’ lifecycles. Its solutions are used in facilities and infrastructure worldwide, with sustainability and responsible growth central to its business approach.

Coordinator I, Regional Operations Support - Zurn Elkay

Coordinate customer service, sales orders, inventory replenishment, and fulfillment for assigned regional sales representatives. Support timely delivery and issue resolution at Zurn Elkay Water Solutions.

Description

  • Serve as the primary contact for assigned regional sales representatives and build detailed knowledge of their accounts
  • Coordinate daily operations for assigned representatives to meet customer needs and company objectives
  • Maintain regional order backlogs to support accurate, timely processing and delivery
  • Deliver consistent, high-quality customer service at every interaction in line with company standards
  • Guide internal teams toward established performance targets
  • Receive, verify, and process sales orders promptly and accurately
  • Route orders to the appropriate distribution or stocking location using national inventory and backorder data to control freight costs and meet delivery commitments
  • Manage material requirements planning for assigned representatives to maintain inventory levels
  • Coordinate customer pickup orders through the Will Call center with the production team and execute the daily order schedule
  • Identify, communicate, and resolve fulfillment issues

Requirements

  • High school diploma required
  • At least one year of customer service experience
  • Experience with Microsoft Dynamics 365, Salesforce, and Excel, or the ability to learn these tools and navigate existing Power BI reports
  • Ability to manage high volumes of requests and work across teams to support timely order fulfillment and resolve customer issues

Benefits

  • Medical, dental, vision, short-term disability, long-term disability, accidental death and dismemberment, and life insurance
  • 401(k) matching contributions
  • Health Savings Account
  • Up to three weeks of starting vacation, with increases possible based on tenure
  • 12 paid holidays
  • Eligibility for an annual bonus
  • Educational reimbursement
  • Matching Gift Program
  • Employee Stock Purchase Plan with discounted company stock

Related Jobs